error "DRIVER_VERIFIER_DMA_VIOLATION "

Question

Does anyone have a solution to the error

DRIVER_VERIFIER_DMA_VIOLATION ?

As described below

Laptop : Acer Aspire 5 A-517-52G
Bios version V1.34

PROBLEM

I wanted to restore a backup and it crashes.
No matter what I try, after installing a backup I keep getting a blue screen (SOBD) saying;

Stop code: DRIVER_VERIFIER_DMA_VIOLATION

There could be several causes for this I read.
Updates, change of hardware etc.

Now I always work under one user account.
I use the Admin account only when necessary.
I certainly won't get online with it.

Under the admin account;
System settings startup does not want to, because the message "settings does not respond "

I solve it with the mouse on system icon right click and several times 'Window key + i '
after several attempts, this succeeds
(Under the user account, I have no problems starting up "settings" it's only with the admin account)

I go to System > System Restore > advanced boot options
Click on 'Restart now'.
system reboots and comes up with error " DRIVER_VERIFIER_DMA_VIOLATION "
After which system reboots itself again and comes to windows login.

-

I did:
Latest Windows updates
Run Driver Verifier Manager > Delete existing setting
Reset Driver Verifier Manager with cmd command: " Verifier /reset "
Got message from cmd box : " No settings were changed. "
Reboot system

and...
BSOD with DRIVER_VERIFIER_DMA_VIOLATION appears.

• I have checked in device manager that there are no exclamation marks,
• CMD command as Admin sfc /scannow
  CMD command as Admin DISM.exe /Online /Cleanup-image /Restorehealth

When I boot windows 11 installation from a usb stick, it does not see my C drive ( Kingston SSD ).
It also does not see the other hard drive, a Toshiba that I use as storage.

Obviously I want the windows install on the SSD drive.
My current windows 11 version and what I am working with now is on this Kingston SSD drive.
So the SSD drive does work.…

Yesterday, out of frustration, I started experimenting a bit in the settings of the Kingston drive's permissions

the authenticated users group disappeared....

I shouldn't have done that.

All the more reason to put the system back

Ideally I would like to use the backup system of the Acer, itself but there I get the famous message DRIVER_VERIFIER_DMA_VIOLATION

I have two large dump files

What could be going on?
The how many options to fix the error "DRIVER_VERIFIER_DMA_VIOLATION "
overwhelm me.

• There are no signs of bad RAM
  There are no signs of bad motherboard failure
  I have not replaced any internal hardware
  Laptop is a year and a half old

Kind regards,
Paul

Answer 1

That is great news, I am glad this is solved, great troubleshooting.!

Answer 2

Dear Dave,

I have just, after three days of searching, finally found the problem.
It was in my BIOS, both settings

Intel VTX
Intel VID

that I had to turn off.
Then I was able to restore the backup.
I let out a primal cry of joy in the process, when I didn't see a BSOD screen, but things went well after adjusting the bios settings.

I had turned them on some time ago, because I installed virtualbox.
And these two bios settings needed to be turned on with that.

Never thought about it again or made the connection with it that this was the issue.

I thank you for your quick response!!!
Thank you and have a good day

Kind regards Paul

Answer 3

Hi, I am Dave, I will help you with this.

Rather than the two large dump files, they may contain personal identifiable information, please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.