It looks like an Asus component is causing the blue screen, do you have any Asus applications installed? Please try uninstalling them.
SYSTEM_SERVICE_EXCEPTION (win32kbase.sys) BLUE SCREEN PLEASE HELP
I recently built a new pc, with all new parts. I typically use it for gaming. I am getting repetitive blue screens, and the most recent including "SYSTEM_SERVICE_EXCEPTION", and the most common blue screen reason being UNEXPECTED_KERNEL_MODE_TRAP. I've updated all drivers, I've uninstalled and reinstalled all drivers, but I am continuing to get regular blue screens, I've benchmarked all my hardware, including memory with no problems. Any help would be greatly appreciated. Another major issue I've been dealing with is while gaming with friends, it is a discord related issue, my entire pc begins to stutter really bad for about 30 seconds, then returns to normal (only when streaming my gameplay to them), this has never been an issue on any previous pc I've owned.
Parts are as followed:
OS: Windows 11 Pro
CPU: AMD Ryzen 9 7950X3D 16-Core Processor
Motherboard: ASUS ProArt X670E-Creator WiFi 6E Socket AM5
Graphics Card: ASUS TUF GeForce RTX® 4090 OC Edition
Memory: Kingston Technology Kingston Fury Beast 32GB (2x16GB) 6000MHz DDR5
Storage: GIGABYTE AORUS Gen4 7000s SSD 2TB PCIe 4.0 NVMe M.2
CPU Cooler: ASUS ROG Ryujin II 240 ARGB All-in-one Liquid CPU Cooler 240mm Radiator
Power Supply: ASUS ROG Thor 1000W Platinum II Fully Modular
Windows for home | Windows 11 | Performance and system failures
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
9 answers
Sort by: Most helpful
-
-
Anonymous
2023-11-16T22:06:34+00:00 These are the three dump files I've gotten since running the verifier:
-
Sakiko 38,415 Reputation points Independent Advisor2023-11-16T09:10:14+00:00 Your dump file shows a problem with the system kernel, usually caused by the driver. We need further verification, please create a restore point for your system and then refer to the "How to start Driver Verifier" section of this article: https://learn.microsoft.com/en-us/windows-hardw..., in the third step select "Automatically select all drivers installed on this computer" to verify the driver and share the new dump file with me.
Turning on driver verification may cause your system to fail to boot, if this happens please use restore points to recover.
If the computer has any auto-overclocking feature enabled (including XMP, PBO, etc.) or manual overclocking, please restore the default first.
-
Anonymous
2023-11-16T08:53:13+00:00 There was three different dump files.
Link:
-
Sakiko 38,415 Reputation points Independent Advisor2023-11-16T07:58:05+00:00 Hello, I'm A&K, here to help.
I may need you to provide the dump file to help you analyze the failure. Please see if there is a. DMP file in your system directory "C:\Windows\Minidump". If there is, please upload it to a cloud drive such as OneDrive, Dropbox, Google Drive and share the link here, I will help you analyze it.
Disclaimer: The dump file may contain some information about you, such as system environment, software used, etc. This is a public community and can be viewed by anyone, so please remove the share as soon as possible after I answer. Please do not provide the file named "MEORY.DMP", which contains almost all information about your system at runtime.