DPC Watchdog Violation BSOD on a new laptop

Anonymous
2023-10-17T02:48:25+00:00

New laptop with Windows 11 Pro.

AMD 7840U

780M GPU

64GB RAM (5600 CL40)

2TB NVME Gen 4.

Currently running the latest GPU driver, but other than that it's the default driver recommended by the manufacturer. Got the same BSOD with their GPU driver too.

Any ideas on how to solve it?

Moderator note < removed dump file shared links since the file is downloaded once , file will be automatically deleted from server >

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. VARADHARAJAN K 9,706 Reputation points Volunteer Moderator
    2024-01-15T13:23:47+00:00

    Will you share the hardware device ID of AMD gpu card

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  2. Anonymous
    2024-01-15T12:58:41+00:00

    Hi,

    I also encountered the same BSOD. I'm on a Framework 13 with AMD Ryzen 5 7640U with internal graphics.

    I was wondering if RMA solved the issue? I contacted the manufacturer about this too and they didn't know what might have caused it.

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  3. Anonymous
    2023-10-23T03:39:05+00:00

    Hi Ivan,

    I tried that (actually before you responded) and I still encountered a BSOD. Have been in talk with manufacturer and they tried troubleshooting as well to no avail so we are going to RMA the internals.

    I appreciate your help.

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  4. Ivan B 119.7K Reputation points Independent Advisor
    2023-10-21T16:17:25+00:00

    Hi, LightofHonor89
    Install this chipset driver and specify it together with the specific video driver, use DDU to remove and install the drivers below.

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Independent Advisor - Community

    Thanks

    Moderator note < removed link since the page does not exist >

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  5. Anonymous
    2023-10-20T23:34:21+00:00

    Hi Ivan,

    Here is the MSinfo32 export, but a screenshot is below. FWLT msinfo.txt

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