Hello Paul, sorry about your problems. My name is Marco and I will do my best to help you.
You can try the solution offered here if you haven't tried it: https://help.brother-usa.com/app/answers/detail...
Otherwise, check the solutions also offered on the link below.
https://answers.microsoft.com/en-us/windows/for...
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Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.