Windows 11 Update (KB5028185) Failed with Error 0x80070002

Question

Dear microsoft community team, I've been tried to install update but it keeps failed with error code 0x80070002. I also tried to run sfc /scannow and it return a message like this:

For online repairs, details are included in the CBS log file located at 

windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline 

repairs, details are included in the log file provided by the /OFFLOGFILE flag.```

I attach the log fire here: [CBS.log](https://1drv.ms/u/s!AnAcbbRjedcpgetSYH01OJ-1RapBfA?e=UyGyp4 "1drv.ms")

My current windows version is: 22H2 OS Build 22621.1555

[![](https://learn-attachment.microsoft.com/api/attachments/41965a7c-c733-4a84-a610-9a2daf5c732f?platform=QnA

Answer 1

Hello Cozard,

Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

Please try the following methods below.

If you have a third-party VPN or Antivirus installed, please try to temporarily uninstall it then check if the issue persists.

**Run the Windows Update Troubleshooter

https://support.microsoft.com/en-us/windows/win...

**Make sure Windows Update and Background Intelligent Transfer services are available and running.

Press Windows key+R to open Run then type: services.msc

Press Enter to open Services app

Double-click Background Intelligent Transfer Service.

If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

Double-click Windows Update.

If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

**Reset Windows Update Components

https://www.elevenforum.com/t/reset-windows-upd...

If the issue still persists, please try performing an In-place Upgrade. It will definitely help in resolving update errors. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be removed.

https://answers.microsoft.com/en-us/windows/for...

**Few things to check on the PC

Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting

Disable or uninstall any 3rd party Anti-Virus program to prevent it from interfering with the upgrade

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

If the issue still persists, please try performing an In-place Upgrade. It will definitely help in resolving update errors. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be removed.
https://answers.microsoft.com/en-us/windows/for...

I tried in-place upgrade and it works. Thank you John Dev!

Answer 3

I have came to the assumption that this update is broken 1928 installs just fine but the 1992 update has thrown numerous errors, even on an fresh installation. I have even tried to apply this update by extracting the msu file and using the DSM tool to apply the SSU and CCU .cab files with the DSM tool. I also have tried to clear the Microsoft Deployment directory.

Answer 4

Hello Cozard,

Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

Please try the following methods below.

If you have a third-party VPN or Antivirus installed, please try to temporarily uninstall it then check if the issue persists.

**Run the Windows Update Troubleshooter
https://support.microsoft.com/en-us/windows/win...

**Make sure Windows Update and Background Intelligent Transfer services are available and running.

Press Windows key+R to open Run then type: services.msc
Press Enter to open Services app

Double-click Background Intelligent Transfer Service.
If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

Double-click Windows Update.
If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

**Reset Windows Update Components
https://www.elevenforum.com/t/reset-windows-upd...

If the issue still persists, please try performing an In-place Upgrade. It will definitely help in resolving update errors. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be removed.
https://answers.microsoft.com/en-us/windows/for...

**Few things to check on the PC

Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting
Disable or uninstall any 3rd party Anti-Virus program to prevent it from interfering with the upgrade

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV
Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

i used your reply in this post - [code]https://techcommunity.microsoft.com/t5/forums/replypage/board-id/SurfaceGeneral/message-id/81[/code] credits to you.

thank you.