Microsoft Teams
A Microsoft customizable chat-based workspace.
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Microsoft Teams company account annot login
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Allen Shao
1
Reputation point
Hi,
I can login to Teams using my personal email. However when I tried to use company email, it says
"You're missing out! Ask your admin to enable Microsoft Teams for xxx.com.
You're currently signed in as abc@X .com, select Sign up for Teams to continue, or use a different account."
The background is, another company with email domain "yyy.com" has Microsoft 365 license, and they opened an external account and granted Teams Guest Access for me, to connect with their internal users.
My own company domain is "xxx.com" and my company do not have any Microsoft license.
I can login to Microsoft 365, with two organizations to choose. One is yyy company and one is my own company domain.
Please let me know who should I contact in this case, yyy company IT or my own company IT? What is the issue about and how should I describe the issue to IT admin? Thanks very much.
Microsoft Teams
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JimmyYang-MSFT 51,876 Reputation points Microsoft Vendor2021-05-28T09:38:31.58+00:00 Hi @Allen Shao
Does your company account have any relationships with yyy company account?
According to your description, it seems you are using the yyy company's account to login Microsoft Teams, right? If so, you could contact with yyy company IT and provide the sign-in error message to them.
In addition, you could try to login Teams web client in a new private windows to see if this issue can be reproduced.
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Allen Shao 1 Reputation point
2021-05-28T09:58:56.167+00:00 Tried private window but did not work.
The email domain is xxx company, but I am not sure what do you mean by "using yyy company's account". From my understanding it is a guest account created by yyy company.
I asked yyy companies' IT and provided the error message. But they said they already opened the teams account for me and the error message says:
Ask your admin to enable Microsoft Teams for xxx.com. So I should contact xxx company. -
JimmyYang-MSFT 51,876 Reputation points Microsoft Vendor
2021-06-01T07:02:03.053+00:00 From my understanding it is a guest account created by yyy company.
Thanks for your clarification. So can we understand your own account is not be added to YYY company's organization, right?
If so, please ask the YYY company to add your account (email domain is xxx) as a guest. For more details about how to add guest, you can learn it from:
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Allen Shao 1 Reputation point
2021-06-02T07:15:06.2+00:00 Thanks a lot for the help. I am asking the IT admin of YYY company to help add the account.
Meanwhile, some of my colleagues (with email domain xxx.com) encountered similar problem when logging into Teams. However their accounts were working well for years until a week before. When they log out from Teams, they cannot re-login and the same message was shown. "You're missing out! Ask your admin to enable Microsoft Teams for xxx.com." Could you suggest what is the possible reason? I think it's not the same reason with me, as their accounts once worked well.
We could provide detailed account name if needed. Thanks a lot.
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Allen Shao 1 Reputation point
2021-06-03T09:19:24.9+00:00 Thanks for the clarification. I can now use company account to login Teams website version.
However when I tried to login using mobile App, it shows error message "Your permit do not include access right to Microsoft Teams. Please ask for access right from you IT admin."
Could you help to suggest what is the possible reason for this? Working well for web version but fail to login for mobile APP version.
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JimmyYang-MSFT 51,876 Reputation points Microsoft Vendor
2021-06-07T10:11:16.157+00:00 Hi @Allen Shao
it shows error message "Your permit do not include access right to Microsoft Teams. Please ask for access right from you IT admin."
Are you login to your own organization or the external organization?
According to your error message, it looks like you have no permission to access Teams. Do you have the same issue in desktop client?
To access your own Teams organization, please make sure your account has assigned one of the following license:
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JimmyYang-MSFT 51,876 Reputation points Microsoft Vendor
2021-06-11T09:03:43.617+00:00 Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
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JimmyYang-MSFT 51,876 Reputation points Microsoft Vendor
2021-06-18T09:52:08.893+00:00 Haven't received your message for a long time.
Do you have any further issue on this topic?
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