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After the 4/11/2022 update (KB5025221 & KB5002221) that installed in a forced Restart, a Brother HL-L3210CW printer won't on Win10. No error message. Data goes to printer; no print.

Anonymous
2023-04-12T10:22:23+00:00

I see that others have had problems with printers following Windows updates, but since one of the two updates from last night is a *security* update, I am concerned that simply uninstalling them will expose me to additional security risks.

After KB5025221 & KB5002221 install, my Brother HL-L3210CW printer won't on Windows 10. There is no error message. Windows sends data to the printer, but nothing prints on the printer. This same printer was working very well yesterday until the enforced updates were applied overnight.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2023-04-12T11:06:53+00:00

    Hello! My name is Mostafa, and I’m an independent advisor and a long-time Microsoft user.

    I’m sorry that you are experiencing this issue, and I will try my best to assist you with this so that you find a satisfactory solution.

    Reinstall printer drivers: Go to the Brother website and download the latest printer driver for your printer model. Uninstall the current driver from your computer and reinstall the new driver and restart PC.

    Run the Printer troubleshooter: Windows has a built-in Printer troubleshooter that can help diagnose and fix common printer problems. Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Printer, and then follow the on-screen instructions.

    Disable your firewall and check the Windows updates.

    If none of these steps works, you may want to contact Brother customer support for further assistance.

    I hope the above steps helped you. In case of additional questions, reach out back to me, and I will be happy to help and try my best to resolve your issue. Thank you.

    Best,

    Mostafa

    Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.

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  2. Anonymous
    2023-04-14T14:10:40+00:00

    Looking for a solution to this as well. As our clients are receiving this update - they can no longer print. For now, we are forcing this update to not apply.

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  3. Anonymous
    2023-04-14T14:53:30+00:00

    @Chris Clancy1:

    After going through a process with Brother support walking me through their idea of recovery and still not being able to print, they told me to try another machine. I declined and discontinued that phone call. What I describe below is my own success path from memory, but I think I have it described accurately.

    I found that I had to go through a particular process to make the USB attached printer work again. I may have done more than is absolutely required, but my Brother HL-L3219CW printer works now just as before the Microsoft Security Update.

    1. In windows (in my case, 64-bit Windows 10), I went to Control Panel and a, Clicked on "Hardware and Sound". b. Clicked on "Devices and Printers". c. Right-Clicked on the icon representing my Brother HL-L3219CW printer, d. Clicked on "Remove Device".
    2. Disconnected the USB cable from both my PC and the printer.
    3. Went to the Brother USA website at: Brother Business Solutions: Enterprise-Grade Printers, Office Electronics & More (brother-usa.com)
    4. Clicked on: the dropdown arrow next to "Support"
    5. Clicked on "Software & Driver Downloads".
    6. Entered my printer model: HL-L3210CW
    7. On the resulting "Downloads" screen, I selected Windows 10 (64-bit), and clicked the "OK" button
    8. On the next "Downloads" screen, I selected "Full Driver & Software Package (Recommended)". I noted this was released in 2020.
    9. I then powered off the Brother HL-L3219CW printer by holding down the power button located just below the small display screen on the top left surface of the printer when facing the printer. Hold down the power button until the display shows "Shutting Down". I left the printer off.
    10. Restarted my PC.
    11. Powered the printer back up.
    12. Connected the USB cable to my PC and the Brother printer.
    13. With the USB cable still unconnected from both the printer and the PC, I clicked on the icon of the zipped Software Package.
    14. Observed that my printer was now showing in "Devices and Printers".
    15. Printed a test page successfully.

    I hope this works for your clients.

    Regards,
    Tony

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