New PC Windows 10 Black screens occasionally I don't know what to do...

Question

Note: Please read the whole question because I have gathered so much data and put it together along with all details.

I think I am going insane. I've been dealing with this problem for 1.5 months. I might just send my PC in for repairs but I really do not want to wait that is why I am trying to solve this without doing that. My PC black screens (and GPU fans go full blast when black screen happens) at random times. It happens 0 to 2 times a day. It is extremely inconsistent, happens while gaming or while watching videos, or just sitting in the desktop. So, it has nothing to do with load.

What exactly happens:

• Random Black screen
• Sounds from a game or a video continues during the black screen.
• I can start/stop musics with shortcuts on keyboard during the black screen.
• GPU fans go 100% during black screen (GPU was 40C before it went black screen, so there is no heat issue at all).
• I have to manually restart or wait like 10 mins until it restarts randomly.

What event viewer says:

Kernel Power 41 (63)

Bugcheck 1001 - The bugcheck was: 0x00000116 (this happened for the first time it was normally 0x00000133)

Kernel EventTracing - Error setting traits on Provider {8444a4fb-d8d3-4f38-84f8-89960a1ef12f}. Error: 0xC0000001 (this pops up like 10-20 times a day I don't think it is related with the issue but I wanted to mention it just in case)

What reliability history says:

Windows Hardware Error

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffffdf82ae936460

Parameter 2: fffff8077ed43720

Parameter 3: 0

Parameter 4: 1b90

OS version: 10_0_19045

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.19045.2.0.0.768.101

Locale ID: 1033

Windows stopped working

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000116 (0xffffdf82b4d46460, 0xfffff8077ed43ab0, 0xffffffffc000009a, 0x0000000000000004)

What have I tried until now:

• Windows reinstallation
• GPU drivers updated
• Motherboard drivers updated
• BIOS up-to date already

Now here is the weird part. This black screen + gpu fans full blast issue is too inconsistent about logs and while it produces similar errors, the last 2 times were different (including today's error). I know little details about todays error since I was out and the PC was sitting in the desktop when I left it. When I came home it was in the password screen which got me suspicious and I checked the reliability history to see if the problem happened again and I'm guessing yes.

Examples of inconsistent error logs:

1.

Today's error about bugcheck was 0x00000116

However it was normally always 0x00000133 until today

2.

Sometimes the LiveKernelEvent looks like this:

Problem Event Name: LiveKernelEvent

Code: 1a1

Parameter 1: ffffd10fe7330040

Parameter 2: 0

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_19045

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.19045.2.0.0.768.101

Locale ID: 1033

However, sometimes it looks like today's error with the code 141.

3.

I saw SO MANY errors about nvlddmkm in the event viewer ONCE. This only happened once but the error seemed to be repeated like 50-60 times in a second.

Error from nvlddmkm:

The description for Event ID 0 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

\Device\000000f0

Error occurred on GPUID: 100

The message resource is present but the message was not found in the message table

4.

There are usually EventLog events

The previous system shutdown at 7:56:59 PM on ‎5/‎3/‎2023 was unexpected.

The weird part about this is that the time seems to be wrong every single time. Much before than the actual black screen (in the range 10-40 mins)

LASTLY, What can I provide you:

I have reliability history dump before the windows 10 reinstallation along with all event viewer dump. Some memory dumps of black screen crashes, before the windows 10 reinstallation. Lastly, the latest crash's dumps (but I don't know for certain if it was a black screen issue again but I assume it was since the Hardware Error was there once again).

Answer 1

Hello! My name is Cristiano. I'm an Independent Advisor. I'm glad to help you.

It seems like your PC is experiencing a hardware issue, specifically related to the GPU. Here are some steps you can take to try and troubleshoot the problem:

• Make sure all cables, including the power cable and display cable, are properly connected to your PC and monitor. Check the connections to your GPU as well to ensure it is securely plugged in.
• Make sure your power supply is providing enough power to your system. You can use a power supply calculator online to estimate your system's power needs and compare it to your power supply's capacity.
• Use a program like FurMark or Prime95 to stress test your GPU and CPU. This will help you determine if there is a problem with your hardware, as well as identify any potential overheating issues.
• Over time, dust can accumulate in your PC and cause overheating issues. Make sure to clean your PC regularly, especially the GPU and CPU fans.
• If all else fails, it is possible that your GPU is faulty and needs to be replaced. Contact your manufacturer or a professional for assistance with this.

If you continue to experience problems, it may be best to seek professional help.

Answer 2

1. All cables are checked. However, only the GPU cable is not as secure as the others. GPU power connector is pressed against the glass.
2. Power Supply is 80+ Platinum 1200W, there is plenty of power headroom.
3. Stress tests run just fine. GPU (RTX 4080) never reaches 70C. CPU reaches 90-95C.
4. No dust can accumulate because it is a brand new PC.

So, you say I should just contact my GPU manufacturer?

Answer 3

Yes, based on the information provided, it seems like the issue may be with the GPU itself or its connection to the motherboard. Since all cables have been checked and the power supply has sufficient power, I think it's a good idea to contact the manufacturer of the GPU to see if they can offer any assistance or solutions to the problem. They may be able to provide more specific troubleshooting steps or offer a replacement if necessary.

Answer 4

I have your same problem, was it finally coming from the GPU?

Answer 5

Same issue happening bro

I m also using RTX 4080 Graphics card,

My pc randomly goes black screen, monitors no signal then full black screen but CPU staying on, sometimes only CPU fans and graphics card fans full speed running.

I tried everything like fresh os install, driver, all tried but still issue coming,

Lot of articles and users telling that graphics card in box cable adapter 12VHPWR is issue need to connect perfectly, or buy new cable like (Corsair 600W 12+4 pin PCIe 5.0 12VHPWR) this will fix that issue.

but I dont know exactly still finding the solution I just ordered this cable waiting for delivery, if anyone know please tell . . . Thanks