Hello sean,
Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.
What is the current Region set on your computer?
Please try to access Alexa app from the Microsoft store link below
https://www.microsoft.com/en-us/p/alexa/9n12z3c...
Kind regards,
John DeV
Independent Advisor