Having Driver issues and issues with OS will a reset fix all this ? I'm seriously not able to work bec of this please help

Question

I bought this laptop 1.5 years ago initially it didnt had any issues but one day i came up with this issue that my speakers arent working i dont know what to do as by that time i was new to Windows ive used windows but this is my first windows pc....so suddenly one day saw that my speakers arent working but after trying everything i just restarted my laptop and the problem got solved and evertime i faced this isse i used to restart as i got this issue 1 or 2 tiimes a month but as the months pass this problem became more and more frequent i would say in a week atlest 1 or 2 times they would stop working and instead of restarting i just troubleshoot it ....and the laptop started to have other issues like sometimes while restarting the device just got stuck on that restart sceen as i dont have specifications and my device turns on and restarts in 10-15 secs later on ii would just face this problem once or twice a month and fast-forward to now my speakers out of nowhere while switching tabs or after locking the device they stop working and i troubleshoot atleast 10 times a day so that my speakers can work in this month only my trackpad stopped working i restarted it worked and suddenly while working it stops working....now even after restart it still doesnt work i am replying in my external mouse and now started to get this new issue that i plug in the usb but it doesnt seem to detect my device.

Answer 1

Hi there! I hope you are well. My name is, Zadee. Sorry to hear about your experience. I'll try my best to help you today.

Yes, a reset might fix all this problem but I would first check driver updates from your device manufacturer's website. Can you share your system information, for now, please?

1. On your keyboard, press Windows + R
2. Type: msinfo32 (Press Enter)
3. Take a screenshot of the System Information, please make sure to get the System Model, Baseboard Manufacturer, Baseboard Product, and BIO Version/Date.
4. Then upload it here by dragging and dropping the image to your reply

Thank you.

Answer 2

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Answer 3

Thank you. BIOS is updated and other drivers for that board. You may have a corrupted OS. The reset might be our only way to fix these problems, D.

I suggest resetting this using a cloud install to be sure it installs a fresh copy of Windows. You can do this under Settings > Update & Security > Recovery > Reset this PC > Get Started. Then, select Keep my files and choose cloud install.

That should reinstall all drivers back automatically as well. I hope that works out for you.

I wish you the best.

Answer 4

Should I backup my pc

If i should tell me the steps what to do and what not to

I gave a call to the laptop company's support they said i need to reset but with all my files on disc what should I should

Should I keep the files or remove them i also have backed up my system image from control centre

Is there anything else i should do before resetting it.

I don't have an hdd or pendrive or any external storage available for now

And i have work to do which I'm unable to.

Answer 5

Consider the following options:

1. Open administrative command prompt and copy and paste:

msdt.exe -id DeviceDiagnostic

msdt.exe -id AudioPlaybackDiagnostic

msdt.exe -id AudioRecordingDiagnostic

msdt.exe -id WindowsUpdateDiagnostic

Click view detailed information > post images or share links into this thread using one drive, drop box, or google drive.

2. Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images or share links into this thread
3. Run the Lenovo hardware diagnostics overnight while sleeping: custom scan (all tests) (enter the computer's serial number)

laptops and netbooks :: 5 series :: ideapad 5 14are05 :: 81ym - Lenovo Support US

Troubleshoot and Diagnose Custom Troubleshooting - Lenovo Support US

Take pictures > post images or share links displaying the tests performed with results

4. Attempt an in place upgrade repair:

Repair Install Windows 10 with an In-place Upgrade | Tutorials (tenforums.com)

Download Windows 10 ISO File | Tutorials (tenforums.com)

Download Windows 10 (microsoft.com)

5. If the in place upgrade repair fails to fix the problems then perform a reset save files using the cloud:

Reset Windows 10 | Tutorials (tenforums.com)

It's always best to make free backup images.

The backup images are saved to another disk drive or to the cloud.

Then if there are any problems including unexpected disk failure an image can be restored.

Once the current problems are fixed these are some third party software for making free and pay backup images:

(Acronis, Aoemi, EaseUS, Macrium, Paragon, etc.)