Why do i hear distorted voices and background noises on voice chat?

Question

Whenever I am on any kind of voice call on my computer, I hear my friend really low-pitched or really high-pitched as if they are using a voice change app. Be it on discord, whatsapp, or league of legend.

I tried to uninstall the sound drivers and restart my computer, and then joined a voice call. Didn't hear distorted voices this time, but I would hear a phone ringing or voices whispering in the background and it's very very loud.

I should mention that my computer was recently infected with a virus that encrypted all my files with this extension ".qoqa". I did a factory reset and reinstalled windows using cloud reset option. I also have avast installed now and i ran a scan twice and it says my device is clean.

I never had this problem before. What is this? How can i fix this issue? Am i being hacked? Please help.

Answer 1

Hello Friendlyuser_507, welcome to the Microsoft community, I'll be happy to help you today;

If you hear phones ringing or voices on a voice call it means the problem is with the microphone of the user who is on the voice call with you;

Tell the other user who is on the voice call with you to enable Noise Suppression:

https://www.partitionwizard.com/partitionmagic/...

Disclaimer: There are links to non-Microsoft websites. The pages appear to provide accurate and secure information. Watch out for ads on websites that may advertise products that are often classified as PUPs (Potentially Unwanted Products). Thoroughly research any product advertised on websites before deciding to download and install it.

After the user enables noise suppression check if you can still hear the background sounds;

See you soon!