How to resolve Win 11 won't completely shut down and won't restart?

Question

After applying the most recent cumulative update to my Win 11 PC, it will no longer completely shut down and will not restart. It closes all apps and video but the lights and fan continue to run and it won't power off. I have to shut down using the power button. I ran "sfc/scannow" which repaired corrupted files but didn't resolve this issue. What should I do to troubleshoot this and get it corrected?

Answer 1

After an extensive search and many non-working solutions...

I've had the same problem for months. Have to hold down the power button to make the computer shutdown on its own.

The fix is a surprising one...

Device Manager -> Universal Serial Bus Controllers

Go down the list and any of them that has a "Power Management" tab, uncheck "Allow the computer to turn off this device to save power".

At least this worked for me. Apparently its the USB controllers preventing the proper shutdown for some reason.

Answer 2

Hi Wyatt,

My name is Cindy. I am sorry you are having this problem. I know it is really frustrating. I will do my best to help you find a solution to this problem.

Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.

Try holding down the on/off button for 30 seconds and let me know if the computer shuts off.

Best Wishes,

Cindy

Answer 3

Hi Wyatt,

My name is Cindy. I am sorry you are having this problem. I know it is really frustrating. I will do my best to help you find a solution to this problem.

Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.

Try holding down the on/off button for 30 seconds and let me know if the computer shuts off.

Best Wishes,

Cindy

Yes, as stated in my original post, i must use the power button to get the machine to completely power off. There appears to be some issue with a setting that prevents a complete shutdown, apparently as a result of the last cumulative Windows 11 update. It closes apps, closed video but lights and fan continue to run until I use the power button to completely shut it down. As a result of this issue, it won't perform a restart - I have to manually shut down using the power button and then start again using the power button.

Any thoughts out there from you learned Windows practitioners as to what happened and how to fix this?

Answer 4

Here are some things you can try.

Windows has a feature that allows users to scan for corruptions in Windows system files and restore corrupted files. I have enclosed the directions below. You can cut and paste the code.

1. Type CDM in the search box. Do not hit enter.
2. select Run as Administrator then hit enter.
3. Then type without the quotes. "DISM.exe /Online /Cleanup-image /Restorehealth" and hit enter.

On the same page run these two scans below separately.

sfc /scannow

DISM /Online /Cleanup-Image /StartComponentCleanup

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You maybe having a problem with your graphic card drivers being out of date.

You will want to make sure your computer is currently up to date.

This can be done by typing update in the search on the taskbar and opening the page.

Update the computer. Click on additional or advanced options on the same page and update if necessary.

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Uninstall and reinstall the Graphic drivers

Please type Device Manager in the search and open the page.

Click on Display Adapters. You should now see the Drivers.

You will want to right-click on the Display driver and uninstall it. not the NVIDIA Drivers if equipped on your computer).

Then restart the computer. Windows will reinstall the driver and many times fix the problem.

_____

You will want to go to the NVIDIA website and download the most recent drivers.

Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft, nor do we have access to your account information.

Sometimes the Windows Graphic will take over the Display drivers. Here is something you can try.

1, Please check with the maker of your computer such as Dell, Lenovo, HP, etc. to see if they have a bios update.

2. Lower any overclocking.
3. Disable and Enable the Driver.

Click on the Window Key and S key at the same time.

Type Device Manager and hit enter.

Click Display Adapters.

Right-click on the Nvidia graphics driver and select Disable device.

Restart the computer.

Go to the Device Manager again and click Display Adapters.

Right-click on the Nvidia graphics card, and select Properties.

Click on the Driver tab and select Enable.

Restart the computer.

See if this fixed the problem.

4, Update the NVIDIA drivers using the NVIDIA updater. Be sure to run as administrator.

https://www.nvidia.com/en-in/drivers/nvidia-upd...

If you continue to have a problem, go to the maker of your computer such as Dell, HP, etc. It is their responsibility to make sure your computer has the proper drivers so their computer will work with Windows. You will want to download the most current Display Adapter drivers. Their support can assist you if you have a problem.

Please let me know if you continue to have a problem.

Best Wishes,

Cindy

Note Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 5

You've saved my life

thank you!