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RocknRollTim-2189 avatar image
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RocknRollTim-2189 asked yckwan answered

Cannot save imported config when pressing Save in Azure VPN Client

Hi all,

I was wondering whether you could help and whether anybody else has encountered the same problem as us. I am having a problem with one home user's laptop where the imported config we have for all our home users is not able to save when pressing the Save button in Azure VPN Client. I have uninstalled all other VPN clients on the laptop apart from the Sophos VPN Client as this is currently the primary VPN for all home users and works alongside the Azure VPN Client when active, and the issue still occurs. I have also disabled non Microsoft services via the Services tab in System Configuration and via the Startup tab in Task Manager apart from the anti-virus software, TeamViewer and Sophos VPN client, and still encountering the same issue. I am debating whether its the app cache for the Azure VPN Client causing the problem or whether its the anti-virus software preventing the Azure VPN Client from working properly. The laptop is running Windows 10 Pro 1909. Any ideas or suggestions would be much appreciated.

Kind regards,

RocknRollTim

Update

After doing some more looking, I found the following error in the VPN status panel which wasn't there the previous day "The dependency service or group failed to start." Does anyone what the service dependencies are for Azure VPN Client to run? I am struggling to find this documentation.

azure-vpn-gateway
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RocknRollTim-2189 avatar image
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RocknRollTim-2189 answered

Unfortunately the home worker's laptop is no longer accessible hence I now can't diagnose it. I will leave this thread open for anyone else experiencing a similar issue.

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yckwan avatar image
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yckwan answered

Hi all,
Please try to ensure below services in your Windows endpoint are up and running.
Application Layer Gateway Service
Network Connections
Network Location Awareness (NLA)
Plug And Play
Remote Access Auto Connection Manager
Remote Access Connection Manager
Remote Procedure Call (RPC)
Telephony

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