Teams-Addin

Question

Hi All

we are using exchange 2016 hybrid environment. All my users are in office 365(i.e they are migrated to office365 or have remote mailboxes). couple of users are facing issue with Teams Add-in outlook, the Teams add-in is grayed out to them in outlook. Please guide me how to fix this issue.
In the teams admin portal, under meeting policies Outlook Add-in is enabled. we are controlling teams access through AD group and user is member of this AD group.

Answer 1

Hi @Roger Roger

Do you mean the Teams meeting icon is grey in your outlook client?

Can you schedule Teams meeting in Outlook web client like the following picture?

If you have installed the add-in, check your Regedit and make sure the LoadBehaviour is set to "3":

Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\TeamsAddin.FastConnect

In addition, it recommends you check your tenant is in the right coexistence mode. You cannot schedule Teams meeting if your mode is SFBWithTeamsCollab and SFBOnly. For more details about each mode, you can refer to:

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