Windows BSOD VIDEO_TDR_FAILURE (amdkmdag.sys)

Question

Source

Windows

Summary

Shut down unexpectedly

Date

‎12/‎01/‎2021 2:08 p.m.

Status

Report sent

Problem signature

Problem Event Name: BlueScreen

Code: 116

Parameter 1: ffff8b8a64ba2460

Parameter 2: fffff80013a15040

Parameter 3: ffffffffc0000001

Parameter 4: 3

OS version: 10_0_19042

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.19042.2.0.0.256.48

Locale ID: 5129

Extra information about the problem

Bucket ID: 0x116_TdrBCR:3:C0000001_Tdr:9_IMAGE_amdkmdag.sys

Here is the link to the dump file: https://www.dropbox.com/s/e4c322t4objj0vk/011221-8875-01.dmp?dl=0

Any help would be appreciated. Thanks.

Answer 1

Hi Bolin,

Good day! This is Jhakesong an Independent Advisor and I will be happy to assist you with this.

I am sorry to hear about the inconvenience. This could be caused by Corrupted Windows registry or system files or Corrupted or known graphics driver issue. Give these steps a try to troubleshoot the issue.

Run the System File Checker tool

1. Press Windows key + S
2. Type cmd, run command prompt as administrator
3. on command prompt type this and press enter: sfc /scannow
4. Wait for the process to finish

Corrupted or known graphics driver issue

Depending on the state of the system, the graphics driver could get corrupted during installation or conflict with an existing version. Also, specific graphics driver versions may have known issues with certain applications causing TDR errors.

These graphics driver issues can be resolved by following the steps below:

1. Perform a clean removal of the AMD graphics driver using the AMD Cleanup Utility.
2. Check the release notes of the latest compatible graphics driver version to see if your specific TDR error is documented.
3. If the TDR error is not documented as a known issue or listed as a fixed issue, proceed with installing the graphics driver.
4. If a workaround fix is not available, install an earlier graphics driver version where the issue was not experienced.

More detailed steps: https://www.amd.com/en/support/kb/faq/gpu-800

Let me know how it goes. Have a great day!

Standard Disclaimer: These are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products often classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 2

Hi Bolin,

I am sorry to hear that. Try DDU again. If you have a desktop computer and you are comfortable on doing this, reseat the graphics card.

Then download the graphics drivers again, but use custom installation and do not install the utility software that comes with it. If the newest driver still gives the error. Try a few older versions of the graphics driver and observe which is stable.

Answer 3

Hi JhakeSong,

I ran the system file checker tool and it said "Windows Resource Protection did not find any integrity violations"

I clean reinstalled my GPU drivers using AMD Cleanup utility and I've had no problems since then. If my PC starts to act up again I'll inform you.

Thanks for your help!

Answer 4

Hi Bolin,

Thanks for reaching back. Glad your computer appears to be doing good at the moment. Feel free to reach back if it acts up again. Have a great day! Stay safe always.

Answer 5

Hi JhakeSong,

My graphics driver just crashed and these 2 reports showed up on my reliability monitor:

Source

Windows

Summary

Hardware error

Date

‎14/‎01/‎2021 10:58 p.m.

Status

Report sent

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 117

Parameter 1: ffffe60727e82460

Parameter 2: fffff8025250e590

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_19042

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.19042.2.0.0.256.48

Locale ID: 5129

Extra information about the problem

Bucket ID: LKD_0x117_Tdr:9_IMAGE_amdkmdag.sys

Server information: 0d66c453-373f-46c4-8d20-bb3e0e6c563f

---

Source

Windows

Summary

Hardware error

Date

‎14/‎01/‎2021 10:58 p.m.

Status

Report sent

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffffe6072a7e5480

Parameter 2: fffff8025250e590

Parameter 3: 0

Parameter 4: 4

OS version: 10_0_19042

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.19042.2.0.0.256.48

Locale ID: 5129

Extra information about the problem

Bucket ID: LKD_0x141_Tdr:6_IMAGE_amdkmdag.sys

Server information: 7f03b93f-487d-4915-87b7-59a8a6a2e38f

It seems like no matter how many times I clean reinstall my GPU drivers, I still get problems. Does this mean that I have a faulty graphics card? If so, I'll be buying an Nvidia GPU because apparently they have much more stable drivers with a lot less issues.