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Outlook and Teams not working in one of the Pixel 2 XL mobile phone

muser 21 Reputation points
2021-06-04T13:17:49.937+00:00

Outlook and Teams not working in one of the Pixel 2 XL mobile phone in our organisation. When user clicks add account, it gives ' An error occured'. Same in Teams. OneDrive and Word is working.

Device is compliant and have reinstalled company portal and Outlook multiple times.

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  1. Rahul Jindal [MVP] 10,601 Reputation points MVP
    2021-06-06T22:40:10.677+00:00

    Does the account work in general or another device? Have you checked the sign-in data?

  2. Teraleenee 1 Reputation point
    2022-05-30T18:51:45.6+00:00

    Hello, @muser , I recommend fixing it with the help of Settings > Accounts & Sync.

    Here add your new account. To do this, choose Outlook and Exchange after it. This will give you some options beyond defaults. For example, you will have the possibility to enter the server address manually. Don't forget to deactivate AutoSync, this helped me.

    Here is a useful thread on a similar issue.

    Another suggestion is Settings > Help &Feedback > Contact Support. This option works always the best)

    Try this reliable Microsoft 365 backup solution to have the possibility to recover your valuable information at any time.

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