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BSOD and BAD_POOL_CALLER after starting Global Protect VPN

Anonymous
2021-07-02T01:50:21+00:00

Hi....

I am using a Dell XPS 13 laptop running Windows 10 Home, Version 21H1.

OS Build: 19043.1052

I need to use the VPN called Global Protect from Palo Alto Networks (this VPN allows me to access patient data at the hospital I work at).

However, when I start VPN, my laptop will go to a "blue screen" . This will sometimes happen 2 or 3 minutes after I start the VPN, and sometimes it does not happen until 30 or 40 minutes after I start the VPN.

Also, if I don't start the VPN I can work all day (for 8 hours) without seeing the "blue screen".

I have attached a photo of the blue screen. As you can see, the stopcode is BAD_POOL_CALLER.

Any advice would be greatly appreciated!

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2021-10-27T03:16:36+00:00

    Deleted McAfee, problem went away

    40+ people found this answer helpful.
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  2. Anonymous
    2021-09-14T18:50:14+00:00

    I'm having the same issue on my new Asus Zephyrus G15 laptop. I updated drivers, ran system file checker, memory verifier, and disk error check with the issues still persisting. My BSOD occurs immediately after connecting to GlobalProtect VPN or sometimes shortly (15-30 mins) after connecting. Similar to others I need this VPN to connect remotely to my work PC. The BSOD error codes I get are "Bad Pool Caller" before i updated drivers, and now most recently "Special Pool Detected Memory Corruption". After analyzing dump files I think it's McAfee task "MMSSHOST.EXE" interfering in some way... but I updated McAfee, again with no luck.

    Have others had success rolling back Global Protect version? I might try that next.

    Minidump files: https://1drv.ms/u/s!AlXbct-clAdQgb1zWEstZ-u81uRqxg?e=etZVVr

    Thanks,

    2 people found this answer helpful.
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  3. Sakiko 38,690 Reputation points Independent Advisor
    2021-07-02T02:22:58+00:00

    Hello, I'm independent advisor A&K. I'm glad to be able to help you.

    I may need you to provide the dump file to help you analyze the failure. Please see if there is a. DMP file in your system directory "C:\Windows\Minidump". If there is, please upload it to the network disk and share the link here, I will help you analyze it. Thank you.

    I will keep to follow up until the problem is solved. My English is not good. If you don't understand my words, please let me know.

    2 people found this answer helpful.
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  4. Anonymous
    2021-10-26T06:38:13+00:00

    Hello I have the same issue with a Lenovo IdealPad L340, did you solve the issue?

    The same issue with Global Protect.

    1 person found this answer helpful.
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  5. Anonymous
    2021-07-02T04:08:58+00:00

    AnalogKnight...

    Many thanks for offering to help! Also, your English is quite good!

    Yes, there are 5 minidump files. I have uploaded them to Google Drive, and you should be able to access them from this link.

    https://drive.google.com/drive/folders/1HzCqDN-3vjg9MdE7cZyWaCZbBI2EKSJx?usp=sharing

    Also, I have downloaded and installed WinDbg preview, so I am now able to open the .dmp files.

    Thanks again.

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