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Hi all,
Ever since I updated to Windows 11 my Xbox controller is no longer working. It is a 3rd party controller that still works on other computers but not my main one. I tried looking this issue up but didn't really find much on it. Attached will also be an image of what device manager says when I plug in my controller. I have tried turning off fast boot, Holding down the xbox button on the controller, uninstalling the device in device manager and then scanning for hardware changes, running the troubleshooter, rebooting, doing windows updates, trying other usb ports, and I have tried updating the driver. Any help would be great. I will list my specs below as well. Thanks in advance for the help!
Specs:
Motherboard: Asrock x570 Extreme 4 bios version p3.80
cpu: Ryzen 9 5900x w/ windows 11 chipset drivers
gpu: Rtx 3090
Ram: 32gb @3600mhz
I believe I fixed it!
The solution for me I think was the chipset drivers that were causing issues. I uninstalled my chipset drivers then restarted my pc and the controller worked! I have since installed new chipset drivers and it still seems to be working fine. It also now shows up in device manager as normal.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.
Hello, I'm Louie, and I'm happy to help you today. Hope you're doing well and safe there. I'm sorry that you're having trouble with xbox controller
I would suggest you to try the solutions provided on the support article below. You may skip the steps you've already performed but it would be best to try it again just to make sure.
https://support.xbox.com/en-US/help/hardware-ne...
Hope this helps.
Kind regards,
Louie
Thanks for the answer. I guess I should've also mentioned that this is a wired controller. All the steps provided in the link were mostly for Bluetooth controllers.
Have you tried updating you controller?
Launch the Xbox Accessories app.
Connect your Xbox One controller to your PC.
With the Xbox Accessories app open, if a controller update is required, a message should pop up saying "Update Required."
Click "Close" once your controller has updated.
You may use this support article as a reference for updating your controller wired to your pc.
Unfortunately, the app won't even recognize my controller. I had a few other xbox controllers lying around and I tried those. They also show up as the unknown usb device. It seems like my controller drivers just completely broke themselves
I believe I fixed it!
The solution for me I think was the chipset drivers that were causing issues. I uninstalled my chipset drivers then restarted my pc and the controller worked! I have since installed new chipset drivers and it still seems to be working fine. It also now shows up in device manager as normal.
