Hello, I'm Jan and I'm happy to help you today. I'm sorry that you are experiencing this problem.This problem can be caused by outdated drivers , background applications or corrupted system files. Here are some things you can try.
- Disable unnecessary applications programs that are running from the startup
Try these steps
Press CTRL+ALT+Delete
Then click on Task Manager
Then Navigate to Startup Tab
( from there you can Disable unnecessary applications running from the startup)
- Perform a Clean Boot to disable unnecessary startup and services
https://support.microsoft.com//topic/how-to-per...
- Run "system file checker" to scan and repair corrupted system files
Open the command prompt as an administrator.
Then type in each command and press Enter.
sfc /scannow
DISM /Online /Cleanup-Image /RestoreHealth
restart your computer.
- Uninstall all third party cleaners and Antivirus. Completely remove them with their dedicated removal tool. Then check if your system stabilizes.
- Try to reinstall or update these device driver graphics, network, audio, and chipset. Download them at the Manufacturer's support website and install them.
Also, try updating your BIOS.
Clean install the graphics drivers using DDU.
https://www.guru3d.com/files-details/display-dr...
Run the application from Safe mode.
https://support.microsoft.com//windows/start-yo...
Select Clean and restart
Once the drivers are uninstalled
Install the latest Graphics Card driver
- Use Disk Cleanup to delete temporary files.
Disk cleanup in Windows 10
https://support.microsoft.com//windows/disk-cle...
- Log in as another user or create another user with administrator rights.
Then check if the problem does not persist using that account.
create a new user account with administrator rights.
Log in using the new account and and if the problem does not exist on that account.
Transfer your files to the new account.
- It is also possible that the system files is already corrupted. This will upgrade and repair your system without losing your files and apps.
Download the Media creation tool here.
https://www.microsoft.com/en-us/software-downlo...
Then choose "ISO"
Once it is downloaded click or open the file using the windows explorer
Then open or click "setup" to run.
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.