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Anonymous
2021-11-12T15:33:34+00:00

Hello:

I just recently installed Windows 11 on my laptop. Now, when I open my SiriusXM app, I get the attached error message.

The app works fine once I click "OK", but the message is annoying. Is there any way to fix the error?

Thank you.

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2021-11-12T18:01:15+00:00

    Hello MichaelWenk,  **** 

    Thank you for bringing this to our attention. We appreciate that you've taken the time to post your concern here in Microsoft Community Forum**.**   

    In regards to your issue today that you are having trouble accessing the SiriusXM app. Let me go ahead and assist you.

    Base on the error message posted I found out that the Windows 11 upgrade might cause the issue. The error message pertains to the lost of the date file location that is no longer available on the device.

    Here are the steps that might fix the issue

    Method #1 Uninstall the app from Settings

    • Press Windows + I to go (Settings) on your keyboard and select ‘Apps’ from your left.
    • Now click on ‘Apps & features’ on your right.
    • Scroll the list and find the app you wish to uninstall. Once found, click on the ‘3-dot’ menu icon on your right.
    • Click and select ‘Uninstall’.

    Method #2 Running the SFC and DISM

    • Go to search type " cmd " run as administrator
    • On the prompt please type " sfc /scannow" then Enter.
    • After please type this " Dism /Online /Cleanup-Image /RestoreHealth"

    You may go ahead and "Restart" the computer to take effect the changes.

    We look forward to your response on the results. If you have other clarifications about this matter, you can get back to us by replying to this post.

    Sincerely,       

    Jason Guer,       

    Consumer M365 Forum Moderator

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  2. Anonymous
    2021-11-15T14:31:41+00:00

    Hi MichaelWenk 

     We have noticed that you haven’t replied to our last responses. We would like to know if the issue you have raised to us still on-going. If yes, please reply back so we can continue troubleshooting your concern.  

    With respect,   

    Jason Guer,     

    Consumer M365 Forum Moderator

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  3. Anonymous
    2021-11-15T15:14:43+00:00

    This appears to have fixed the issue. Thank you!

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  4. Anonymous
    2021-11-15T16:06:12+00:00

    Hello MichaelWenk

    We hope you are feeling well.

    We are glad to know that everything is working now. In that case,

    Please do not hesitate to ask the community anytime just in case you have any questions in the future.

    We value your feedback, click Yesor Noto help us improve the support experience.

    Voting responses will also be beneficial to more Community members reading here.

    Kind regards,

    Jason Guer,

    Consumer M365 Forum Moderator

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