Bot IStatePropertyAccessor occasionally not working after production release.

Question

I have used bot from Angular web application. I am using bot state accessors in my code it works fine in bot emulator. I am setting value of IsWhatToWhereKeywords which is a property of askState in AskDialog. After release in production sometime state variables are not giving correct value. Below is my code for reference.

// In Dialogbot class  
private readonly IStatePropertyAccessor<AskState> _askStateAccessor;  
private readonly UserState _userState;      
protected readonly ConversationState _conversationState;  

// In Dialogbot constructor      
_userState = userState ?? throw new ArgumentNullException(nameof(userState));     
_askStateAccessor = _userState.CreateProperty<AskState>(nameof(AskState));  
Dialogs = new DialogSet(_dialogStateAccessor);  
Dialogs.Add(new AskDialog(_askStateAccessor, _spService, _dataStateAccessor, loggerFactory));  
  
// In OnTurnAsync method  
var valueAskState = await _askStateAccessor.GetAsync(turnContext, () => new AskState());      
if (valueAskState.IsWhatToWhereKeywords != null)  
{  
   // logic  
}  
await _conversationState.SaveChangesAsync(turnContext);  
await _userState.SaveChangesAsync(turnContext);  

// In AskDialog  
public IStatePropertyAccessor<AskState> UserProfileAccessor { get; }  

// In AskDialog's PromptForEntitiesStepAsync method     
var askState = await UserProfileAccessor.GetAsync(stepContext.Context);     
if(condition)  
{  
   askState.IsWhatToWhereKeywords = keyword; // setting state variable  
}  
  
  
  

As per below is a screenshot "aaa" which is keyword should be stored into IsWhatToWhereKeywords.

Please let me know if any suggestions for the same.
Thank you.

Answer 1

Hello,

Thanks for reaching out to us here. It's a bit difficult to reproduce your issue on my side. I can give two suggestion here.

1. Debug your bot in ngrok to check the issue
   https://learn.microsoft.com/en-us/azure/bot-service/bot-service-debug-channel-ngrok?view=azure-bot-service-4.0

2, If you still have no idea after the debugging and have no support plan, I can enable you a one-time-free ticket for your issue. There will be a support engineer to help you find your issue step by step. Please let me know the Azure subscription ID if you don't have a support plan.

Regards,
Yutong