Ethernet and Wifi Adapter freeze

Question

So I have a brand new computer (1 week) I just built with an asus rog z790 maximus hero running Windows 11. I started noticing that the internet will just go out occasionally and I can not get back without a reboot, I have it wired to my 2.5g switch which is working fine as nothing else goes offline. When this happens I have tried resetting my "Intel(R) Ethernet Controller I226-V" adapter which just freezes, enable/disable doesn't work, uninstall doesn't work, updating drivers doesn't work. After it goes out I thought I'd try the Wifi which also doesn't work, it just sticks on "identifying" and is also unable to disable/enable. All drivers are the newest available, and motherboard BIOS is as well.

Answer 1

Hi and thanks for reaching out. My name is Bernard a Windows fan like you and I'll be happy to help you out today.

This problem actually occurs when there is a problem with your internet configuration and driver, kindly follow the steps below and I hope this helps.

First what we will do is enable WWAN and WLAN services, these services are essential to run the Wireless and wired connection perfectly.

• Open Services (Press Windows key + R then type in services.msc then click OK)

-Look for WLAN Autoconfig and WWAN Autoconfig> Right-Click Properties and set it to automatic (If it's already set to automatic, right-click then click stop then start it again)

-Restart PC and check

If the issue persists, run the following command in Command Prompt (Admin). Follow the steps below to do so.

These sets of commands will reset the internet connection and re-calibrate the internet settings you have.

Press Windows Key + X.

Click on Command prompt (Admin).

Type the following commands, and hit Enter after each command:

netsh int tcp set heuristics disabled

netsh int tcp set global autotuninglevel=disabled

netsh int tcp set global rss=enabled

netsh winsock reset and press Enter

netsh int ip reset and press Enter

ipconfig /release and press Enter

ipconfig /renew and press Enter

ipconfig /flushdns and press Enter

If the same issue follows the methods below:

Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type MSConfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/topic/how-t...

Let me know how it goes and I hope that helps.

Bernard

Independent Advisor