Ethernet and Wifi Adapter freeze

Question

So I have a brand new computer (1 week) I just built with an asus rog z790 maximus hero running Windows 11. I started noticing that the internet will just go out occasionally and I can not get back without a reboot, I have it wired to my 2.5g switch which is working fine as nothing else goes offline. When this happens I have tried resetting my "Intel(R) Ethernet Controller I226-V" adapter which just freezes, enable/disable doesn't work, uninstall doesn't work, updating drivers doesn't work. After it goes out I thought I'd try the Wifi which also doesn't work, it just sticks on "identifying" and is also unable to disable/enable. All drivers are the newest available, and motherboard BIOS is as well.

Answer 1

Your chipset driver version shows the number for the utility to install it, not the actual chipset driver. I will assume that is normal since I don't use Armory Crate.

If your Internet modem is a Gateway type situation, did you bypass the built-in Wi-Fi? Or, is your router not a Wi-Fi version?

You might look at the properties for the devices and check the Event tab. If things are working normally, it should not have many entries in it. Another way to create a graph you can use to look for ongoing problems is by using the command below in a run box.

prefmon /rel

Beyond this, if you really think about it, could there be anything else going on which might affect your network connections. I had a situation once, because of a bad cable box next to a Fire station, whenever a firetruck came out of the barn and made a radio transmission, I would get errors on my network.

The fact you say you cannot disable one of your devices while the problem is occurring, really sounds strange. Hopefully, it isn't some type of system instability involved.

Answer 2

System journal shows some services including DNS stop unexpectedly. This may mean some software or hardware problems.

Please repair system files by

DISM.exe /Online /Cleanup-Image /RestoreHealth

command from Windows Terminal (admin) environment.

Answer 3

I'm very sorry, seems you do not like my messages. I apologize for my inability to help you. May be someone else will be able to help you.

Answer 4

It has been 48 hours since I made 5 change that seems to have fixed the issue for now...

1. Disabled the WIFI adapter
2. Disabled Bluetooth
3. Disabled LLMNR
4. Disabled NetBIOS Name Service
5. Changed the Power Plan to "High Performance"

#5 I had already turned off the power management feature on my ethernet adapter but at this point I can't tell which one of those was the fix. #3 and #4 were because of a system event I saw stating port exhaustion. #1 and #2 I figured since these are all on the same chip that maybe it was the issue.

Answer 5

Thank you for your help, I appreciate it. I had already tried that.