Hi. I'm David, and I'm happy to help you.
See if one of the procedures below helps fix this issue.
Check the Wi-Fi adapter power settings.
- Press "Windows + X" and select "Device Manager";
- Expand "Network adapters";
- Right-click on the Wi-Fi adapter and select "Properties";
(It may have more than one adapter, if you don't identify the correct one, send a screenshot "Windows + Shift + S")
- Go to the "Power Management" tab
- Uncheck the option "Allow the computer to turn off this device to save power";
- Click Ok.
See if the issue is resolved.
If it persists, reset the network settings:
- Open Start and select "Settings > Network & Internet > Status";
- At the bottom of the page, click on "Network Reset";
- Select "Reset Now", and at the confirmation screen, select "Yes";
Note: The PC will need to be restarted.
- Now open Start and type cmd;
- Right-click on "Command Prompt" in the result list and select "Run as administrator";
- At the Command Prompt, type the following commands one at a time and press Enter:
netsh int ip reset
netsh winsock reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns
- Restart your PC and see if the issue is resolved.
I hope this helps. Feel free to ask back any questions.