Display shows microsoft basic display driver instead of my gpu

Question

Recently bought laptop gigabyte g5 kd (i5-11400h rtx3060). I installed graphic drivers, so now my graphic card shows in the list of devices, but whenever I launch a game in a fullscreen mode it looks like a slide show. When I use window mode it's pretty smooth. I've tried to turn off my integrated graphic card, since in fullscreen mode my GPU load is 0% while CPU starts to work too hard, but it didn't help, so I went to display settings and noticed that instead of my GPU it shows that it uses Microsoft basic display driver. How do I fix it?

Answer 1

Thanks for that information, try to disable the Basic adapter first.

-Press the Windows key + X

-Go to Device Manager

-Expand the Display Adapter

-Right-click the Basic Apater > Click Disable

Answer 2

Reference:

Answer 3

Hi, thanks for that information, seems there is a system error on the PC, moreover, if none will work from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Note: before doing this make sure to create a restore point: https://support.microsoft.com/en-hk/help/402753...

1. go to this link: https://www.microsoft.com/en-us/software-downlo...
2. Select Download Now, and select Run. You need to be an administrator to run this tool.
3. On the License terms page, if you accept the license terms, select Accept.
4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.
5. After downloading and installing, it should fix the issue.

Reference: https://www.microsoft.com/en-us/software-downlo...

Answer 4

Hi and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, nothing to worry I am here to help, I know some of these steps are already done, you have just skipped it if you think it will have the same result.

Method 1. Change Nvidia Settings:

Open Nvidia Control Panel > Click Manage 3D settings

Under Preferred graphics processor > Select High-Performance Graphics Processor

Click Configure Surround, PhysX > Under Processor > Select the rtx3060

Let me know how it goes and I hope that helps.

Bernard

Independent Advisor

Answer 5

Hi Bernard! Actually I didn't change physx before, but unfortunately it doesn't help anyways:(

Display is still controled by microsoft basic display adapter