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Hello,
I am using Outlook 2016 and currently facing a problem where if I click on "Approve" button to accept a form request, the Mail app will appear requesting me to login to my email account although I'm already logged in. You can refer to attached pics for more info.
That seems normal to me. Does it work after authenticating?
Whenever you different access parts of 365 , you may need to auth again or it could be required by your admin.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 11%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Hi @Hafiz Saiti ,
According to your description, looks like the "Approve" button you mentioned is a button created by the form request instead of Outlook existed button, right? If yes, in order to further confirm your issue, I would suggest you to try the same "Approve" button on other users' Outlook desktop client and see if the issue has any difference.
By the way, considering the setting of the default email app may cause similar issues as yours, it is suggested that you could check the default email app on your computer and make sure that you have set it as Outlook.
Thanks! As you said, I've logged in again/authenticate from the Mail app and from there, I just need to click on "Send" and it's successful. FYI, I'm currently using Surface PC, previously when I was using another PC (Dell), I just need to click on "Approve" and it's done. Is it because I'm using another Model of PC? Or what settings in Exchange Admin Center that made us have to go through all these steps?
Thanks! I managed to approve the form request, just wondering why does it work differently from my previous PC where all I needed to do was click on Approve and it's done. But now I need to login/authenticate from the Mail app and then click Send again from there. Is there a setting in Exchange Admin Center that cause this to happen or is it just a one-time thing? Would like to hear your thought on this.
Hi @Hafiz Saiti ,
I have already updated my reply above, please check if they can be help for your issue.
If you have any update, please take time to reply!
Either the device or app you are using for mail may not be correctly passing the creds when you also need to access the form.
There is no setting in EC that governs this. Most likely more about the clients you are using and/or the way the form is accessed.
Hi @Hafiz Saiti ,
Just checking in to see if above information was helpful. Is this issue resolved now? If so, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.
If you still has any related questions, please feel free to post back :)