windows 10 randomly shutdown

Question

hi . i newly install windows 10 on my pc.
gigabyte b450h s2h
ryzen 3 mobile 3200g

all drivers installed correctly.

system restarts randomly without any warning. i cant understand system log. how i can solve it? if i send system log can u determine problem?

Answer 1

Please use a log collector to collect files: V2 > post a share link into this thread
https://www.windowsq.com/resources/v2-log-collector.8/
https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

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Answer 2

The logs were in a foreign language and could not be scanned.

Please use English as the default language then run the log collector:

https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html
https://www.tenforums.com/tutorials/136792-change-display-language-windows-10-a.html#option1

There were no collected dump files.

See if you can find a PSU for swap testing.

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Answer 3

The logs displayed no BSOD.

There were many unexpected shutdowns and restarts.

Drive bad blocks were reported in the logs.

1) Please swap test or replace the PSU as per the earlier post

2) Run HD Tune (free version) (all drives)
https://www.hdtune.com/
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

3) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
http://www.seagate.com/support/downloads/seatools/seatools-win-master/
http://knowledge.seagate.com/articles/en_US/FAQ/202435en

4) Open administrative command prompt and type or copy and paste:
chkdsk /b /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: changing the drive letter to the applicable drive.

C:\Windows\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot

5) Use the information in this link to find the chkdsk report in the event viewer.
Copy and paste into notepad > save to desktop > post into the thread using a one drive, drop box, or google drive share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html

6) Check the motherboard model and BIOS upgrade:
BIOS Version/Date American Megatrends International, LLC. F61a, 3/29/2021
https://www.gigabyte.com/Motherboard/B450M-S2H-rev-1x/support#support-dl-bios

7) These steps / tests can be performed overnight:
a) HD Tune full error scan
b) Sea Tools for Windows long generic test
c) Chkdsk /b /v

Event[7041]:
Log Name: System
Source: disk
Date: 2021-06-02T22:27:25.8460000Z
Event ID: 7
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-00KKAOI
Description:
The device, \Device\Harddisk2\DR2, has a bad block.

Event[4727]:
Log Name: System
Source: disk
Date: 2021-05-27T23:00:51.0880000Z
Event ID: 7
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-00KKAOI
Description:
The device, \Device\Harddisk3\DR6, has a bad block.

Event[2037]:
Log Name: System
Source: disk
Date: 2021-05-23T14:25:53.1830000Z
Event ID: 7
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-00KKAOI
Description:
The device, \Device\Harddisk3\DR4, has a bad block.

  Drive: C:

Free Space: 50.9 GB
Total Space: 113.9 GB
File System: NTFS
Model: KINGSTON SA400S37120G

  Drive: D:

Free Space: 54.8 GB
Total Space: 908.9 GB
File System: NTFS
Model: TOSHIBA DT01ACA100

Event[10705]:
Log Name: System
Source: EventLog
Date: 2021-06-15T22:41:54.0920000Z
Event ID: 6008
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-00KKAOI
Description:
The previous system shutdown at 22:25:01 on ?15.?06.?2021 was unexpected.

Event[10715]:
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2021-06-15T22:41:50.1250000Z
Event ID: 41
Task: N/A
Level: Critical
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: DESKTOP-00KKAOI
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

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