MS Teams meeting messing with computer config...

Question

Hello everyone,

I'm having a bit of a problem with Teams (It's the main software I use at work to communicate). But every time I get into a meeting call (either on browser or through the desktop app) it ends up messing with my computer. The problems I face is:

1- Both the browser (Google Chrome) and the Teams desktop app go to a 80% zoom, although it stills recognize it being 100%.
2- Parts of the screen ends up freezing. So, if I were to scroll a page down 1/3 of the page (vertically) would be frozen and the other 2/3 would be scrolling down.
3- Also, as I'm writing this question the text doesn't get updated on the text box as I type, I have to scroll the page up and down, to update it.
4- Some functionalities on the pages such as buttons and dropdown lists, will either not load with the page or not work completely.

The way I have to fix this is to restart the computer, but it's extremely upsetting to enter a meeting knowing this will happen and that I'll lose several minutes and my flow by restarting it.

I'm using a Dell G3 with Win 10, both the OS and the Google Chrome are in their latest versions. Do you have any idea of how to fix this?

Answer 1

Hi @Murilo Teixeira - COINOV ,

Does this issue persist all the time?

Does anyone else have the same issue in your organization?

To exclude the client issue, we firstly recommend you try to login in Teams web client to see if the above issues can be reproduced. If there is no issue in Teams web client, it recommends you try to follow these tips to clear your client cache file:

1.Fully close Microsoft Teams
2.While holding the Windows key, press R to open Windows Run, then copy and paste the following into the box and click OK:
%appdata%\Microsoft
3.Find the Teams folder, then right click it and select Delete
4.Relauch Microsoft Teams.

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