Root Cause for this event " Title: Some users may have been unable to access Microsoft Teams . ID TM257348

J-3804 1,591

Hello,

We received the following advisory from Microsoft, we would like to know the root cause

Title Some users may have been unable to access Microsoft Teams
ID TM257348

Thanks for your help.

Kael Yao-MSFT 37,636 Reputation points Microsoft Vendor

2021-06-10T01:01:52.103+00:00

Hi @J-3804

Since your question is related to Microsoft Teams, I have removed the tag "office-exchange-online-itpro" which is used for Exchange Online questions, and added the tag "office-teams-windows-itpro" to it.
Thanks for your understanding and hope you will get the answer soon.
Sharon Zhao-MSFT 25,081 Reputation points Microsoft Vendor

2021-06-10T03:01:59.383+00:00

@J-3804 ,

Do you read the details of this Advisory? such as below image.

Many factors could lead to this event. Microsoft will research this problem and update the progress under this advisory. If they find the root cause , they will update under it.

Besides, if users in your organization experience such problem, please provide us with the specific scenario. We will give some suggestions for the specific problem. Thanks for your understanding.
Sharon Zhao-MSFT 25,081 Reputation points Microsoft Vendor

2021-06-15T08:50:40.407+00:00

@J-3804 ,
Do you have any further question on this topic?
Please feel free to drop us any notes.
Have a nice day!
Sharon Zhao-MSFT 25,081 Reputation points Microsoft Vendor

2021-06-18T07:53:10.443+00:00

@J-3804 ,
Do you get the root cause of this event now?
Any question please feel free to discuss with us here.
Thanks for your understanding.

Your answer