Share via

Surface Book Battery Swelling

Anonymous
2018-03-16T16:06:23+00:00

I now have multiple Surface Books (1st gen) that the batteries in the tablet part are swelling and warping the screen.  My Surface Book can't even close the lid due to the battery being so large.  My screen is bulging out.

We've already retired two Surface Books due to the screens peeling off and I have found 2 more where the screens are starting to curve.

We are now looking at replacing all 15 remaining Surface Books due to potential fire hazards.

What a shame.  It was such a nice piece of hardware.

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-03-16T16:13:58+00:00

    I know that the physical retail Microsoft Stores in the US have been replacing these at no charge (even out of warranty) if the battery is swollen. f you are in the US, you should go to the closest physical retail Microsoft Store https://www.microsoft.com/en-us/store/locations... - outside the US, contact Business support (you mention having 15 so I am assuming this is a business environment).

    I don't work for Microsoft, and I can't really say anything about why this is happening, but I agree, it is a real shame. I've seen a few of complaints like this recently, but at least all the folks I sent to the stores were able to get replacements at no charge. (Plus the added headache of having to reinstall software, etc. etc.)

    Sorry you are having this issue on multiple devices. I hope my response is helpful. If it was of assistance, please DO mark as Answer.

    45 people found this answer helpful.
    0 comments