Hello Shawntez, welcome to the Microsoft community, I'll be happy to help you today;
I was having the same problem here, what happens is a "bug" between connected bluetooth devices;
Try removing all bluetooth devices connected to the PC;
Press Windows key + i and access Bluetooth and other devices;
Click on View more devices;
Remove all Bluetooth devices, including the PS4 controller;
Now try connecting the controller again;
Click on Add a Bluetooth device;
Click Bluetooth;
Hold the Share + PS button until the back light is flashing;
When the control is displayed, click on it and it should be connected;
Open DS4Windows and verify that the control now works;
Hope this helps, see you soon!