Stop code: CRITICAL PROCESS DIED

Question

Yesterday i broke my ASUS Laptop… 2018 model. I bought it as a windows 10 pro system and since that time I have upgraded the OS to Windows 11. Over time I have backed up all files and performed several Resets which was ok!

But this time I have really broken it after I tried to Install some updated drives for keyboard backlight issues and sound drivers.

Normally I install all windows updates but this last Update was painfully slow.. I tried to force a shutdown via power and that worked but I attempted another Reset but keep all folders and files.. for what ever reason during the normal windows restating turned off. And from here I can’t restart :-(

I have files that are not not backed up and Can i create a USB boot on another Laptop to then put it into my broken Laptop to start? I have no Idea where to go to make this happen. I have the windows upgrade key that I took a photo of that I have saved previously. I also have an image of the original windows 10 Pro key that I have copied too!

Please anyone help me thanks

Answer 1

Did you update both Bios & All drivers from that laptop makers support site and not win update?

In win Update settings turn off auto update of Optional updates, which includes drivers

See Asus support as to how to run Diagnostics on boot

Answer 2

Hi Stewart,

Most probably the power cut has damaged the system. Try the following steps to get back your files:

https://www.yourwindowsguide.com/2021/09/recove...

Scroll down to Recovering files when Windows 11 fails to start.

After that, I would suggest performing a clean install:

https://www.yourwindowsguide.com/2021/09/clean-...

Feel free to ask if you need further assistance.

____________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 3

Yes I did before Logging into the Asus Utilities Software. I can only get to the windows Repair screen but mother really works. Can’t reset system and keep files, Roll back won’t allow me to roll back to a point.. And other advanced areas restrict my options too. But It let’s me get to cmd: so I’m trying your suggestions as we speak.

My next option I guess is to use another laptop to creat a boot Thumb drive then use it on the broken system is that correct?

Answer 4

Hi Dyari

I’m going through the Command: processes. As you have listed thanks. I updated the Bios in Asus along with some other drivers. It worked but during a restart I found that it was taking along time to reinstall, I think I left the power plug disconnected and the system just crashed.. I tried to hard restart again and I did this several time’s! I feel that I interrupted the real process and then the system would not start to the log on screen again!

My system is Core i5 8 Gen , 16 gb Ram, onboard GPU , 256 Gb SSSD,

The system is tired I feel and IIve been exploring my upgrade path for a creator type system.. haha. I would like to get back my Files too

Answer 5

Hi Stewart,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

Kindly try the following methods to fix the issue and you can skip a step that you have already tried:

1-Force the computer to shut down 2 times until you get windows Troubleshooting > Advanced Options:

A-Startup repair.

B-If you have a system restore point, perform a system restore.

https://support.microsoft.com/en-us/windows/rec...

C-If you installed any updates recently, uninstall it

D-Click on Command Prompt > Type this command and hit enter:

DISM /Online /Cleanup-Image /RestoreHealth

Once it finishes, type this command and hit enter:

sfc /scannow

Also try boot repair commands:

bootrec /scanos

bootrec /fixmbr

bootrec /fixboot

bootrec /rebuildbcd

Once it finishes, type this command and hit enter:

chkdsk X: /f /r (Replace X with your system drive letter which is usually C)

2-If it did not help, start your computer in Safe Mode:

https://support.microsoft.com/en-us/windows/sta...

if you could log in with Safe Mode, open CMD as administrator > Type these commands and hit enter:

DISM /Online /Cleanup-Image /RestoreHealth

Once it finishes, type this command and hit enter:

sfc /scannow

Then, restart your computer and check to see if the issue has been fixed or not.

3-If it did not help, create a bootable USB of Windows 11 with a working PC and boot your computer with the USB:

https://support.microsoft.com/en-us/windows/cre...

On the installation window, click on repair and try the options provided in step 1.

After that, check if it fixed the issue or not.

4-You can find more troubleshooting steps in the link below as well as steps for rescuing your data before going through clean install:

https://www.yourwindowsguide.com/2021/09/recove...

Please let me know if you need further assistance and keep me updated.

Stay safe

____________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.