Share via

ransomware removal

Anonymous
2022-07-31T19:01:02+00:00

windows defender does not detect any ransomware-affected files.

Windows for home | Windows 11 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-07-31T19:46:30+00:00

    Hi kgupta1804,

    I'm Paul and I'm here to help you with your concern.

    There are only 2 ways to solve a Ransomware attack.

    1. If you have a backup of your personal important files, clean install Windows to remove all traces of the Ransomware.
    2. If a Decryption tool is available to decrypt the files.

    You can try to check this page for a Decryption tool.

    https://www.nomoreransom.org/en/decryption-tool...

    note: Make sure to scan and remove the malware with Microsoft Defender before using the Decryption Tool.

    I hope this helps. Feel free to ask back any questions and keep me posted.

    Standard Disclaimer: There are links to non-Microsoft websites.

    The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

    4 people found this answer helpful.
    0 comments