Update KB3000850 fails to install

Question

Hi there,

I have a problem installing update KB3000850. It downloads and appears to install OK until the computer restarts to complete the installation. It gets to about 8% of configuring windows updates and then I get the following message:

failure configuring windows

undoing changes

The computer restarts and is usable. I don't know a great deal about windows error reporting but I checked the C:\Windows\Logs\CBS\CBS log and found the following message:

CBS Failed installing driver updates [HRESULT - 0x80070003 - ERROR_PATH_NOT_FOUND]

I checked the Event Viewer and found the following message in the Windows Logs\System section:

Event ID: 7023

Source: Service Control Manager

The Windows Modules Installer service terminated with the following error:

The system cannot find the path specified.

I have no idea which path it cannot find. I have tried running the SFC and DISM commands and have tried the Windows Update Automated Troubleshooter but none of these seem to fix it. I understand there is a problem with the Avast anti-virus software but I am running Norton 360. I am using Classic Shell and am not sure if that is causing the problem but don't want to uninstall it if the error is being caused by something else.

Any help or advice would be most gratefully received.

Thanks in advance,

Richard

Answer 1

KB3000850 is an optional, non-security update (yes, even if it was offered as an Important update). Feel free to hide it & move on with your life.

   • HOW TO Hide an Update or Restore a Hidden Update (good for Win8, too)

     http://www.sevenforums.com/tutorials/24376-windows-update-hide-restore-hidden-updates.html

Answer 2

thank you I had same error upon updating it.

Answer 3

You're welcome & thanks for your feedback.

Answer 4

Thanks, I've been comfortable with MS automatically installing updates so when I see one that failed I'm compelled to try to resolve the issue. I (and others) have spent significant time and energy in investigating issues like this one and I wish MS would provide more information in their logs/trouble shooting steps (much like your clear, concise information). Thanks again.

Answer 5

Thanks for the advice but I don't want to give up so easily. I cannot help a feeling of curiosity which makes me want to get to the bottom of the matter and know why the update fails. There must be benefits and improvements included in KB3000850 that I'm missing out on. There must be a solution out there. Don't get me wrong, I won't flog a dead horse but I believe the answer lies out there somewhere, hopefully with a member of the Microsoft Community.