HyperX Cloud II microphone does not work, what to do?

Question

Hello,

I've had a new headset, the HyperX Cloud II, for a few minutes. I like the headset, but suddenly my microphone doesn't work. At the beginning, when I plugged everything in, the drivers were installed and I tested the microphone in Discord and in the settings, everything was good, but now it suddenly doesn't work anymore. (Only the microphone)

What to do?

In addition, the microphone is set to 0dB and I can't move it to the right with the mouse. When I press Balance and want to move the arrow to the right, nothing happens either. Even if I want to make the microphone louder with the cable, it doesn't work. But strangely enough, it works with the headphones themselves...

Answer 1

Hi

Welcome to Microsoft community.

The external/soundcard microphone might be disabled and therefore you won’t be able to use your microphone. This can also be the case if you are using the HyperX USB dongle since the dongle is detected as a soundcard.

1. Plug in your USB dongle if you are using one.
2. Press Windows + R Key to open Run
3. Type mmsys.cpl and hit enter to open the sound and audio device settings window.

4. Go to the recording tab. Right click anywhere on the list and make sure that the “Show Disabled Devices” and the “Show Disconnected Devices” options are checked.
5. If there is any microphone device that is disabled, right click on it and select “Enable”.
6. Right click on your HyperX microphone device or your soundcard microphone device and select “Set as default device”. You can also set it as a default communication device if you wish to use it to place and receive calls on your computer.

Keep us posted if you encounter any challenges along the process.

Best regards

Derrick Qian | Microsoft Community Support Specialist