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surface pro X shutdown randomly (after disable hibernation via powercfg -h off)

galvin 1 Reputation point
2021-06-10T23:54:37.16+00:00

I bought the surface pro X on May/2021. The issue has been recorded here. Initially, it hibernate after turning on for a few seconds. After I disable the hibernation mode, It shut down twice today.

https://answers.microsoft.com/en-us/surface/forum/surfacepro-surfver_surfprox-surftop_battery/surface-pro-x-without-surface-keyboard-randomly/f6ea5d12-177e-4c37-bbec-b3ad962b9c79?auth=1

I am not sure if this issue will get worse in the future or not. If no one is giving me any help about how to debug this, I have to return this device.

I have another HP desktop with Windows 10, which I never see it shut down by itself.

Regards
Galvin

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  1. Anonymous
    2021-06-11T00:08:39.287+00:00

    The product group for Surface hardware actively monitors questions over at
    https://answers.microsoft.com/en-us/surface/forum
    https://techcommunity.microsoft.com/t5/surface-devices/ct-p/SurfaceDevices

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  2. Docs 16,821 Reputation points
    2021-06-11T05:14:51.583+00:00

    If you are unable to get help in a timely fashion you can open a new thread in hardware and performance.

    Please run the V2 log collector and post a share link into the new thread:

    https://www.windowsq.com/resources/v2-log-collector.8/
    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

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