windows explorer jumps to top

Question

This seems to be an ongoing problem. I have folder hierarchies of up to 20 main folders with over 30 sub-folders in some cases. The cursor jumps to the top on many occasions leading me to choose the wrong folders. I have done away with a slideshow, changed the background colour etc but to no avail. Surely this is a simple fix. Microsoft goes on about 'productivity' but this is wasting my time in trying to find the folder I want when it has disappeared out of view.

Can someone give a simple and concise way to stop this happening. I cannot go to Windows 11 as it tells me my PC is not compatible!

Answer 1

So, silence from Microsoft!

Today I averted a major disaster. I had a folder in front of me that I wanted to delete about 30 messages. I mark them using 'click/control' mechanism ready to delete. I have many folders with the names of entities I deal with, many file names are very similar across these folders. I was interrupted by a phone call. After the call I t returned to the folder to continue to delete the files. At the last minute I checked the folder name - yes you got it, the folder now in view was not the folder in view before the phone call, the cursor had jumped. Whilst I appreciate that we have a recycle bin it would have been many weeks or months before I discovered my error. Not very productive eh!

Answer 2

This is happening to me, I thought it was someone spying my computer but my Antivirus does not detect anything and the connections in CMD netstat are correct... should I change my keyboard? is only happening with windows explorer folders. Can it be some error with wallpaper engine maybe? I don't have anything else...

Answer 3

Glad to hear it David. Let me know if I can help further. I'll stay subscribed to this thread in case you need anything else, until the system locks it in a few months.

Also if any particular post provided the solution, please mark it as Answer or Helpful to help others who find this thread.

Answer 4

Fixed it - set the option in Explorer options -'Launch folder windows in a separate process'.

Thanks

Answer 5

Hi David. I'm Greg, 10 years awarded Windows MVP, here to help you.

1. Try these fixes for cursor jumping to top of File explorer:

https://geeksoncommand.com/windows-10-folder-ju...

https://thegeekpage.com/how-to-fix-scroll-bar-j...

https://www.askvg.com/fix-file-explorer-automat...

2. The Display driver is so important here that merely updating it is sometimes not enough. So let's try everything possible to get it working correctly:

First make sure you have updated the Display driver from the PC or Display adapter maker's Support Downloads web page for your exact model number, HP Serial Number or Dell Service Tag - from the sticker on the PC.

If necessary first remove the old driver using DDU https://www.wagnardsoft.com/content/ddu-guide-t... (not necessary with Microsoft Basic driver which is a placeholder if nothing else is available) and/or installing in Safe Mode with Networking (so you have internet), or Safe Mode, accessed by one of these methods: https://www.digitalcitizen.life/4-ways-boot-saf...

While there check also for newer chipset, BIOS/UEFI firmware (very important), network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu.

If this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the Intel driver update Utility here: http://www.intel.com/content/www/us/en/support/...

or the Nvidia Update utility here: http://www.nvidia.com/Download/Scan.aspx?lang=e...

or the AMD autodect utility here: http://support.amd.com/us/gpudownload/windows/P...

For Display issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver.

You can also try older drivers in Device Manager > Display device > Driver tab > Update Driver > Browse > Let Me Pick.

Then you will know you've tried everything in addition to Windows Update drivers.

Adjust the screen resolution until it fits and looks best at Settings > System > Display.

Check for a monitor driver by expediting Windows Updates (including Optional Updates) in Settings > Update & Security > Windows Update > Check for Updates to install all Updates until no more are offered.

3. Go over Windows using this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account to replace yours which may be corrupted. Then if necessary continue with the other steps to go over your install most thoroughly.

4. If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, is the most stable method to advance to the latest version, and solves most problems. Tutorial here: https://www.tomshardware.com/how-to/fix-windows...

Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

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