Need to combine 2 Azure AD accounts

David McCorkle 1 Reputation point

I own the domain and am trying to put that domain on my but it appears that the domain is already associated with a different MS account I cannot sign in as a Global Admin. Can't sign in as Global Admin because it says bad password. Cannot change the password because it says I have to sign in and give myself the ability to change my password.

I appreciate the responses already, I had to modify my question because I did not include that I was unable to login as global admin nor able to reset the global admin password.

Microsoft Entra
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  1. David R. McCorkle 11 Reputation points

    Got a call from MS support yesterday after over a week wait. They provided me a temporary password and I was finally able to access and fix the issues. The people at Microsoft are doing their best but Microsoft corporate needs to do a much better job at making sure there are sufficient people to handle the calls. Especially since they are going to a subscription model with Azure.

    2 people found this answer helpful.

  2. s ganesamoorthy 161 Reputation points

    Only one GA? Do you use a PIM, then elevate to get the Global Admin
    If not then raise an MS support call to reset the current GA password

    1 person found this answer helpful.

  3. 2020-07-07T23:10:30.37+00:00

    You need to execute an External admin takeover.

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  4. David McCorkle 1 Reputation point

    Unable to log into the only Global Admin account nor can we reset the password because of an SSPR_0014 error advising that self password resets have not been enabled and since we cannot enable it because we cannot sign into the account as a global admin. We own the domain, we have our own on-premises exchange server with email addresses, all that needs to happen is a password reset sent to the global admin email address for that account and we can reset the password and do all these necessary steps.

  5. s ganesamoorthy 161 Reputation points

    Domain Needs to be removed from the old tenant to get added to your tenant