Microsoft Edge is not connecting to wi-fi on Win 11

Question

I run Microsoft Edge on a Win 11 HP pc. On 04/15/2022 I opened the browser and there was no connection; "Hmmm… can't reach this page", "...server IP address could not be found" and "DNS_PROBE_FINISHED_BAD_SECURE_CONFIG" was what I kept getting when trying to access any website. The same was going on with Google Chrome. I did a load of troubleshooting and even called my ISP provider. Apparently the Internet connection was functioning as some of my desktop apps were working, as well as my iPad and my iPhone wi-fi. I then tried Mozilla Firefox on the pc and that was the only browser that was making connection with the wi-fi. I uninstalled Google Chrome and installed it again - problem resolved. I tried online suggestions to resolve the connection problem with Edge, used the repair function, reset Edge, flushed DNS, did sfc and DISM scans (sfc resolved some file corruption problems; DISM indicated the system is healthy) etc., all to no avail. I'm not willing to invest any more time and energy in trying to resolve this. I am now using Google Chrome and Firefox. However, I figured I'd post this in case others are experiencing the same thing. Perhaps if you made it easier to uninstall and reinstall Edge, it would make this issue easier to resolve. One more thing - I don't know if this issue is a result of the Windows updates installed on 04/14/2022 (KB5012121) or on 04/15/2022 (KB5012592).

Answer 1

Good Day Diane1277,

My name is Carlo, I am also using Windows 11 pc and community member like you. Let us work together to sort this out.

Here's the steps you can try.

Reset the Edge

-Open Edge and click the 3 dots at the upper right side of your screen.

-Go to Settings

-Look for Reset Settings

-Click Restore settings to their default values.

(This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history and saved passwords will not be cleared.)

Restart and check the Edge.

If issue persists, you can re-install the Edge using the link below,

https://www.microsoft.com/en-us/edge/business/d...

Download and install the version 100.0.1185.44

Restart once installed and check the Edge.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Answer 2

Hello, Carlo T. Thank you so much for your interest in helping me out. I followed your instructions and unfortunately I'm still not able to use the browser.

Answer 3

Good Day Diane1277,

I appreciate your time getting back to this thread, have you tried restarting your computer after you perform those steps for the changes to take effect.

If issue persists ,you can proceed with repair install, this will repair and replace any corrupted system files.

Go to this link below and download and run the ISO file and choose to keep your files and apps.

https://www.microsoft.com/en-us/software-downlo...

Restart once done and check the Edge.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Answer 4

Yes, Carlo T., I did restart the pc. I have a couple of questions about running the ISO file - first, is it the first option (Windows 11 Installation Assistant) the one I should download, and, second, is this going to be a major undertaking, such as having to redo the settings from scratch, reinstall apps, etc.?

Again, thank you for your time and energy.

Answer 5

Good Day Diane1277,

I appreciate your time getting back to this thread , no, it will just repair and replace any corrupted system files, it will not affect your files , setttings and apps.

Download and run the ISO file and choose to Keep your files and apps.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.