question

CS-7063 avatar image
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CS-7063 asked CliveViegasBennett-9965 commented

Empty shared contact list

When I try to share a contact list with someone else in my organization, it sends as a blank attachment. How do I fix this?
Thanks!

office-outlook-itpro
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Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

I have the same problem

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1 Answer

JadeLiang-MSFT avatar image
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JadeLiang-MSFT answered JadeLiang-MSFT commented

Hi @CS-7063 ,

When I try to share a contact list with someone else in my organization

What's the account that you are working with(Exchange, Microsoft 365 or others)?
What exactly is the contact list you mentioned here(local contact group, contact folder or others)? And how did you share it( via New Message, Share contacts or Forward contact option)?

Based on my tests with Microsoft 365 account on Outlook 365 version 2105(Build 14026.20270), I tried to create a local contact group and share it to others via "Forward Contact" option, it would send a message with an attachment(type: Outlook item file) containing the information of this contact group, and the recipient could open the attachment and view the contact information of the group normally.

Please first check if it has any differences between my steps and yours, if your issue has any update, please feel free to post back.


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5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Thanks for responding. I'm following the above steps, but no luck.

I'm using Exchange with Outlook 2016. When I share a contact list, it opens fine if I preview it before sending the email, but the recipient of the email receives a blank list.

Any ideas?

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Hi @CS-7063,

Thanks for your reply. Could you check the list normally when you open the attachment in your sent folder? And could others in your organization share and receive the contact group via Outlook normally ?

In order to further confirm if the issue is related to your client or the recipient's client, it's recommended to send the group to yourself or other users to check if the issue has any differences.

if the issue could be reprocued there, it may be more related to your client, in order to avoid the interference of the group itself, please try to create a new conact group(Contact>New Contact group) and share it to test.

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Hi @CS-7063 ,
Does this issue have any updates? If it has been resolved, please click "Accept as answer" to mark useful post or share your solution, your action would benefit others who have similar issues. If you have any questions or need further assistance, please feel free to post back. Thanks!

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