WHEA UNCORRECTABLE ERROR on new build

Question

Just built a new machine, basics of the build:

Ryzen 9 5900X
GTX 970 (old card from previous build)
64GB 3600MHz RAM
1TB NVMe Samsung 980 Pro
250GB Samsung Evo 980
Several other HDDs

Most recent event logger has given me this WHEA logger below:

• <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
• <System>
  <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
  <EventID>18</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000000000000000</Keywords>
  <TimeCreated SystemTime="2021-06-14T22:24:38.8418650Z" />
  <EventRecordID>5110</EventRecordID>
  <Correlation ActivityID="{d2456cee-132e-401b-b8b7-14f8a12d23e8}" />
  <Execution ProcessID="4608" ThreadID="5300" />
  <Channel>System</Channel>
  <Computer>DESKTOP-MUB2TFA</Computer>
  <Security UserID="S-1-5-19" />
  </System>
• <EventData>
  <Data Name="ErrorSource">3</Data>
  <Data Name="ApicId">8</Data>
  <Data Name="MCABank">1</Data>
  <Data Name="MciStat">0xbc800800060c0859</Data>
  <Data Name="MciAddr">0x1d6c50640</Data>
  <Data Name="MciMisc">0xd01a0ffe00000000</Data>
  <Data Name="ErrorType">10</Data>
  <Data Name="TransactionType">256</Data>
  <Data Name="Participation">0</Data>
  <Data Name="RequestType">5</Data>
  <Data Name="MemorIO">2</Data>
  <Data Name="MemHierarchyLvl">1</Data>
  <Data Name="Timeout">0</Data>
  <Data Name="OperationType">256</Data>
  <Data Name="Channel">256</Data>
  <Data Name="Length">936</Data>
  <Data Name="RawData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ata>
  </EventData>
  </Event>

I have been having a number of Blue Screens over the last few days. The first week of building the machine it was fine. The Event logger has also shown this critical error for the other BSoDs that occurred:

• <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
• <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
  <EventID>41</EventID>
  <Version>8</Version>
  <Level>1</Level>
  <Task>63</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000400000000002</Keywords>
  <TimeCreated SystemTime="2021-06-14T22:24:33.2500517Z" />
  <EventRecordID>5055</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="8" />
  <Channel>System</Channel>
  <Computer>DESKTOP-MUB2TFA</Computer>
  <Security UserID="S-1-5-18" />
  </System>
• <EventData>
  <Data Name="BugcheckCode">292</Data>
  <Data Name="BugcheckParameter1">0x0</Data>
  <Data Name="BugcheckParameter2">0xffff8a0592a8e028</Data>
  <Data Name="BugcheckParameter3">0xbc800800</Data>
  <Data Name="BugcheckParameter4">0x60c0859</Data>
  <Data Name="SleepInProgress">0</Data>
  <Data Name="PowerButtonTimestamp">0</Data>
  <Data Name="BootAppStatus">0</Data>
  <Data Name="Checkpoint">0</Data>
  <Data Name="ConnectedStandbyInProgress">false</Data>
  <Data Name="SystemSleepTransitionsToOn">0</Data>
  <Data Name="CsEntryScenarioInstanceId">0</Data>
  <Data Name="BugcheckInfoFromEFI">false</Data>
  <Data Name="CheckpointStatus">0</Data>
  <Data Name="CsEntryScenarioInstanceIdV2">0</Data>
  <Data Name="LongPowerButtonPressDetected">false</Data>
  </EventData>
  </Event>

From other threads/online posts I am concerned I might have to RMA the CPU.
If anyone can assist, it would be much appreciated.

Answer 1

Hi,
Some information below:
WHEA_UNCORRECTABLE_ERROR (124)
IMAGE_NAME: AuthenticAMD.sys
Also if we use !errrec command to check bugcheck. The CPU has detected an internal error. It might be defective. Overclocking may also occurred. Make sure you have the latest BIOS update installed and AMD chipset driver, video card driver installed. you could try to download them from the manufacturer's official website.
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl

Answer 2

There were 5 collected minidumps.

All were bugchecks WHEA 124.

There were drive problems including bad blocks.

The CPU: AMD Ryzen 9 5900X was tested to support RAM up to:
System Memory Specification
Up to 3200MHz
https://www.amd.com/en/products/cpu/amd-ryzen-9-5900x

The RAM was at:
MemoryType : DDR4
FormFactor : DIMM
Capacity : 16GB
Speed : 3600
Serial : 00000000
PartNumber : F4-3600C16-16GVKC

RAM: 3600 > 3200

1) During the troubleshooting make sure that there is no overclocking and that all components are returned to stock.

2) Turn off XMP.

3) Uninstall: MSI Afterburner 4.6.4 Beta 3

Please perform the following tests:

4) To ensure that there are no improper bios settings please reset the bios.

How to Clear Your Computers CMOS to Reset BIOS Settings:
https://www.howtogeek.com/131623/how-to-clear-your-computers-cmos-to-reset-bios-settings/
3 Ways to Reset Your BIOS - wikiHow:
http://www.wikihow.com/Reset-Your-BIOS
3 Easy Ways to Clear CMOS (Reset BIOS)
https://www.lifewire.com/how-to-clear-cmos-2624545

5) Run HD Tune (free version) (all drives)
https://www.hdtune.com/
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

6) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
http://www.seagate.com/support/downloads/seatools/seatools-win-master/
http://knowledge.seagate.com/articles/en_US/FAQ/202435en

7) Open administrative command prompt and type or copy and paste:
chkdsk /b /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: changing the drive letter to the applicable drive.

C:\Windows\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot

8) Use the information in this link to find the chkdsk report in the event viewer.
Copy and paste into notepad > save to desktop > post into the thread using a one drive, drop box, or google drive share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html

9) There will be more tests entered as results are posted

10) These steps / tests can be performed overnight:
a) HD Tune full error scan
b) Sea Tools for Windows long generic test
c) Chkdsk /b /v

===============================================================================

Common Platform Error Record @ ffff8a0592a8e028

Record Id : 01d76145416b6750
Severity : Fatal (1)
Length : 936
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 6/14/2021 22:24:05 (UTC)
Flags : 0x00000000

===============================================================================

Section 0 : Processor Generic

Descriptor @ ffff8a0592a8e0a8
Section @ ffff8a0592a8e180
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal

Error Source: Machine Check Exception
Error Type: Bus/Interconnect Error

Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error

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Answer 3

Please run V2 and post a share link into this thread:

https://www.windowsq.com/resources/v2-log-collector.8/

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

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Answer 4

Please post a new V2 and maintain during the troubleshooting.

Run Crystal Disk standard edition on ST31000528AS 1000GB
https://crystalmark.info/en/software/crystaldiskinfo/
Post images into the thread.

Run Memtest86 version 9.0 (or newer version if available) for four passes.

Repeat the test so that eight passes are performed.

Testing can be performed overnight.

https://www.memtest86.com/

Use a camera or smart phone camera to take pictures and post images into the thread.

In case there are any problems uploading images use share links (one drive, drop box, or google drive)

Memtest86 has a feature to produce a text report.

Please post this in addition to the images.

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Please remember to vote and to mark the replies as answers if they help.

On the bottom of each post there is:

Propose as answer = answered the question

On the left side of each post: Vote = a helpful post
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