[SOLVED] Monitor goes black for a moment (less than 1 sec) and then comes back when browsing videos.

Question

Hardware configuration:

CPU: intel12700K

GPU; NVIDIA quadro RTX 4000

Monitor: HP M27fwa

OS: Windows 10

So my issue is that whenever I am browsing videos (youtube, WSL, Netflix, etc) I get a black screen for a moment (less than 1sec) almost everytime I load a video, maximize or minimize the browser window where I am watching the video, close the window, etc.

This happens in both my browsers (Chrome and Edge).

I have tried a different monitor (samsung smart TV) and I don't have this issue.

I have been through the phone with HP (for the monitor) and checked it with a different PC (laptop) and the issue does not happen.

All the drivers ar at the latest version (GPU, monitor, etc) and windows OS it is also up to date.

For some reason the combo desktop PC with this monitor (HP M27fwa) has compatibility issue.

Can someone suggest a solution to this issue or have themselves found in this situation.

Thanks in advance.

[SOLUTION]

Nvidia control panel >adjust desktop colour settings; then change in “content type reported to the display” form “auto-select” to “desktop programs”

Answer 1

Good day! I'm Raniel, a Microsoft user like you. I understand your frustration regarding this issue and I'll do my best to help.

Just to clarify, did you make any changes to your machine before encountering this issue? Can you restart your graphics driver by pressing Win+Ctrl+Shift+B on your keyboard and see if it will turn back to normal?

Kindly reinstall your display driver to troubleshoot the issue:

1. Use the DDU to do a clean removal of your display driver: https://www.wagnardsoft.com/content/ddu-guide-t...

or open command prompt using your admin rights then type "devmgmt. msc" on the command prompt window to open Device Manager > Expand Display adapters > right click on your display adapter and select Uninstall device > the Delete the driver software for this device check box > Uninstall.

2. Reboot your machine and and reinstall your graphics drivers by getting them on the manufacturer's website. You may refer to these guides:

https://answers.microsoft.com/en-us/windows/for...

https://support.microsoft.com/help/4028443/wind...

3. Perform a clean boot and see if you'll encounter the same issue: https://support.microsoft.com/help/929135/how-t...

If that didn't work, kindly perform the additional methods on this article as well: https://support.microsoft.com/sbs/windows/troub...

However, if the issue persist, kindly perform a repair install of your Windows which fixes the broken system files on your machine.

1. Download the media creation tool here: https://www.microsoft.com/software-download/win... (click on "Download tool now") and wait for the download to finish
2. Temporarily disable your firewall/antivirus, then open the tool and select the option "Upgrade this PC now".
3. Wait until your machine goes to the process of repair install. There should be no worries in performing it since you will select the option to keep your files during the process.

I hope this helps. Good luck!

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Answer 2

Thanks Raniel for the hand, found a suitable solution through nvidia control panel.

Cheers

Answer 3

Hi ArnauF,

Glad to know that you were able to resolve the issue! Have a great day ahead!