On-Premises Data Gateway "NT SERVICE\PBIEgwService" cannot start the service

Jorge Rodrigues 181 Reputation points
2020-07-07T11:20:45.613+00:00

The On-premises data gateway service suddently stopped working. The service simply won't start and throws the error:

The On-premises data gateway service service failed to start due to the following error:
The service did not start due to a logon failure.

The PBIEgwService service was unable to log on as NT SERVICE\PBIEgwService with the currently configured password due to the following error:
This user isn't allowed to sign in to this computer.

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

The logic thing to do was to check the User Rights Assignment, which I did and the account is there:

11399-capture.png

So if the account is there maybe it is a domain gpo that is doing this so I checked rsop.msc and nothing is overwriting the local security policy.

11489-capture2.png

So anybody has any idea of what to do in this case apart from using another account?

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Accepted answer
  1. Leon Laude 85,716 Reputation points
    2020-07-07T11:34:37.253+00:00

    Hi,

    Power Platform / Power BI is currently not supported in the Q&A forums, the supported products are listed over here https://learn.microsoft.com/en-us/answers/products (more to be added later on).

    You can ask the experts in the dedicated Power Platform / Power BI forum over here:
    https://community.powerbi.com/t5/Forums/ct-p/PBI_Comm_Forums

    (Please don't forget to accept helpful replies as answer)

    Best regards,
    Leon

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