Headphones not working on windows 11

Question

Hey there,

Ever since i installed windows 11 i have not been able to use wired headphones on my laptop. is there any way to solve this as i would really like to use wired headphones on my laptop.

Thanks

Answer 1

Good Day HenryGosschalk,

My name is Carlo, I am also using Windows 11 pc and community member like you. Let us work together to sort this out.

Here's the steps you can try.

First, try to check your headphones using other device for us to check if the issue is with the computer or the headphone itself.

If it does the same using a different device means that the headphone is faulty.

If it works using a different device proceed with the steps below.

-Go to Settings

-Click System

-Click Troubleshooter then Additional troubleshooter.

-Look for Playing Audio and run the troubleshooter.

-Go to Device Manager

-Expand the Sound and Video Game Controllers

-Look for Audio driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

Connect the headphone and proceed with these steps.

-Go to Control Panel

-In Control Panel, select Large icons from the View by drop down menu.

-Select Sound.

-Select the Playback tab

-Right click the headphone and click Enable.

-Right-click it again and select Set as Default Device.

-Right click headphone and click Properties.

-Click the Levels tab, then drag the volume slider towards the largest value.

-Click on Advance Tab

-Uncheck the box to "Allow Application to take exclusive controls on this device"

-Click OK.

Restart your computer and test the headphone audio.

If issue persist, let's download the updated driver

What is the exact model of your computer?

To check the system model proceed with these steps.

-Press Windows key + R

-Type msinfo32 and hit enter.

-Look for the System Model and manufacturer and post it here.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Answer 2

Hey there, i tried all solutions but none worked.

the model of my laptop is: VivoBook_ASUSLaptop X412FA_A412FA

Answer 3

i have done this, but yet it still does not work! anymore suggestions?

Answer 4

Good day HenryGosschalk

Does the headphone works using a different computer , haven you tried to check it?

for us to identify if the issue is with your computer or the headphone itself.

If the headphone works using a different computer , proceed repair install, this will repair and replace any corrupted system files.

https://www.elevenforum.com/t/repair-install-wi...

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

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Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 5

Good Day HenryGosschalk,

I appreciate your time getting back to this thread , please proceed with the steps below.

-Go to Device Manager

-Expand the Sound and Video Game Controllers

-Look for Audio driver that was installed

-Right click and Uninstall

Once uninstalled go to this links and download and install the drivers.

https://dlcdnets.asus.com/pub/ASUS/Desktop/Driv...

https://dlcdnets.asus.com/pub/ASUS/Commercial_N...

Once the drivers are downloaded and installed restart and check.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

---

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.