not detecting realtek hd audio 2nd output (aux) on windows 11

Question

hey,

i just wanted to go play some music on my speakers that have an aux jack so i plugged it in and now it does not detect that its plugged in. i already have tried to run problem solver didn't work just said that is wasnt plugged in. i tried the hardware thing that every one says on youtube didnt work. any one got an idea that i could try would like to play music from my speaker instead of my headset

Answer 1

Hi robert-vdk,

Thank you for posting your concern here in Microsoft Community. We understand you need help fixing this problem with Realtek HD audio. Let's go over with this together.

We would like to ask some additional information to properly replicate this problem in our end. Kindly provide us an answer to this questions.

• What is the make and model of the speaker/headphone?
• How old is the device?
• Were you able to use the 2nd output before?
• Did you try using a different speaker/headphone?

You can try performing this troubleshooting.

• keep the Audio driver to the latest update, or uninstall the installed audio driver, reboot your computer, and let the system reinstall the driver automatically.
  • Windows + R > type devmgmt.msc and Enter > look for Sound, Video and Game Controller > right click Realtek high definition audio device > click uninstall >restart your computer
• its also possible that the onboard audio might be disabled in the BIOS, which will show the speaker and headphone not plugged in. Please restart the computer and enter the BIOS setup (generally by pressing the F10 or F2 function keys at the very beginning of the boot process, you can refer to the user’s manual for detailed information). In the BIOS setup, find the section for integrated devices and enable the integrated audio (onboard audio). Restart the computer, test again.

We hope this help!

Sincerely,

Leonardo_Y

Microsoft Community

Answer 2

i have this speaker Logitech Z623 2.1 I have this speaker for over 2 years the problem is not with the speaker i tried it with my tablet and it worked fine. i have used my speakers a lot of times before windows 11 on windows 10 with no problems. i did try just now to use an other speaker/headphone and now it works thanks a lot for the tip.

Robertvdk

Answer 3

Hi,

We are glad to know that everything is doing fine. Thank you for sharing the ways on how you resolved the problem.

Thank you for choosing Microsoft!

Sincerely,

Leonardo_Y

Microsoft Community