I have a P-Touch Label Maker QL-700 window indicates One Drive could not be accessed

Question

I have a P-Touch Label Maker QL-700 window indicates One Drive could not be accessed

Thomas Bennett 0

I have a P-Touch Label Maker QL-700 window indicates One Drive could not be accessed If I knew more I would do it!

Thomas Bennett 0 Reputation points

2025-07-10T20:01:31.15+00:00

Why are you making this so difficult, I need your help and all your doing is asking me questions to solve WHY?
Austin-H 8,330 Reputation points Microsoft External Staff Moderator

2025-07-31T09:03:15.56+00:00

Hi @Thomas Bennett,

It has been a while since your last approach.

May I know if you have checked on Flora's response? We needed to gather more information in order to give you accurate steps for this issue.

I am looking forward to your reply.
Thomas Bennett 0 Reputation points

2025-07-31T13:43:08.6933333+00:00

I actually have 3 P-Touch Label Makers, and they all work the same. QL-500, QL-700 and QL-800. I have pictures of the problem but can't figure out how to attach. I will try to attach to this reply. NOTE: I am 82 some things take time. I could not figure out how to copy problem. If a tech could share my computer, he could see the problem and maybe fix it. I have had this problem for a long time.
Flora-T 11,360 Reputation points Microsoft External Staff Moderator

2025-08-01T07:44:35.25+00:00
Hi Thomas Bennett

Thank you for your reply and for your patience. I understand that technical issues like this can be especially challenging, and I want to make this process as easy as possible for you.

Since you are having trouble attaching a screenshot and would like more direct support, I’d like to clarify your account type to better assist you

If your email ends with @gmail.com, @outlook.com, or @hotmail.com, it is usually a personal account.

If your email ends with your company or school domain (for example, @company.com or @school.edu), it is likely a business/work/school account.

In case you are comfortable, you can send your OneDrive email address to me via private message. This will help me check your account type and provide more specific guidance.

If you are able, please type out the exact error message you see on your screen. Even a brief description can help me understand the issue better.

If you have access to another device (such as a phone or tablet), you can try taking a photo of the error message and let me know what it says.

Please take your time as I am here to support you however I can.

3 answers

Your answer

Thomas Bennett 0 Reputation points

2025-07-10T20:01:31.15+00:00

Why are you making this so difficult, I need your help and all your doing is asking me questions to solve WHY?
Austin-H 8,330 Reputation points Microsoft External Staff Moderator

2025-07-31T09:03:15.56+00:00

Hi @Thomas Bennett,

It has been a while since your last approach.

May I know if you have checked on Flora's response? We needed to gather more information in order to give you accurate steps for this issue.

I am looking forward to your reply.
Thomas Bennett 0 Reputation points

2025-07-31T13:43:08.6933333+00:00

I actually have 3 P-Touch Label Makers, and they all work the same. QL-500, QL-700 and QL-800. I have pictures of the problem but can't figure out how to attach. I will try to attach to this reply. NOTE: I am 82 some things take time. I could not figure out how to copy problem. If a tech could share my computer, he could see the problem and maybe fix it. I have had this problem for a long time.
Flora-T 11,360 Reputation points Microsoft External Staff Moderator

2025-08-01T07:44:35.25+00:00

Hi Thomas Bennett

Thank you for your reply and for your patience. I understand that technical issues like this can be especially challenging, and I want to make this process as easy as possible for you.

Since you are having trouble attaching a screenshot and would like more direct support, I’d like to clarify your account type to better assist you

If your email ends with @gmail.com, @outlook.com, or @hotmail.com, it is usually a personal account.

If your email ends with your company or school domain (for example, @company.com or @school.edu), it is likely a business/work/school account.

In case you are comfortable, you can send your OneDrive email address to me via private message. This will help me check your account type and provide more specific guidance.

If you are able, please type out the exact error message you see on your screen. Even a brief description can help me understand the issue better.

If you have access to another device (such as a phone or tablet), you can try taking a photo of the error message and let me know what it says.

Please take your time as I am here to support you however I can.

Answer 1

Swoon Gelato 0

I'm having the same problem I was wondering if the problem maybe that I don't have One Drive on computer as I'm using the free Online version. Can the One Drive be access if I'm using the Online version?

Flora-T 11,360 Reputation points Microsoft External Staff Moderator

2026-02-23T14:01:04.6833333+00:00

Hi Swoon Gelato

Thank you for sharing your experience and the additional context.

Since this introduces a different scenario and set of requirements from the original question, I recommend creating a new thread and including these details there. This helps avoid mixing multiple issues in one discussion and allows moderators to focus on your specific use case more effectively.

Creating a separate thread will also enable us to request additional information via private message if needed, while helping protect personal or organizational data.

Thank you for your understanding.

Answer 2

Thomas Bennett 0

How do I screenshot?

Answer 3

Hi Thomas Bennett

Welcome to Microsoft Q&A Forum. Thank you for reaching out and sharing your issue.

I understand how frustrating this situation can be, and although I don’t have a QL-700 unit on hand to test directly, I’ve done my best to research this issue and provide practical solutions based on documentation and related scenarios.

From what you've described, the error appears related to the P-Touch Editor software attempting to access OneDrive. Below are the recommended steps to help you resolve or work around the issue.

Ensure OneDrive is running and synced as if it's paused, signed out, or has sync issues, P-Touch Editor won't be able to access files stored there:

Check the system tray (bottom-right corner of your screen) for the OneDrive cloud icon.
Click the icon and confirm the status says “OneDrive is up to date”.

Manually open or save files to OneDrive, instead of using the software’s Open or Save to Web shortcuts to avoid issues with automatic integration:

Use File > Open > Computer > navigate manually to OneDrive folder.
Likewise, for saving, use File > Save As > choose OneDrive manually, and save the file.
If problems persist, you can temporarily save files to a local folder (like Desktop or Documents) and move them to OneDrive manually.

To use P-Touch Editor reliably, make sure your computer is running a supported version of Windows, such as Windows 10 or 11, as Brother no longer supports older systems.

Also, ensure you're using the latest version of P-Touch Editor and QL-700 drivers. You can download the most recent updates from Brother’s official support site to help improve stability and compatibility.

Running P-Touch Editor as Administrator may resolve possible permission issues with cloud storage:

Right-click the P-Touch Editor icon and choose “Run as administrator”.

Optional workaround: The Brother QL-700 supports Microsoft Office integration, allowing you to print labels directly from Word or Excel using Brother’s add-ins or templates.

Most importantly, kindly share a screenshot of the exact error message you're seeing if possible.

I truly appreciate your patience and understanding. Hope the details provided will assist you effectively.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Flora-T 11,360 Reputation points Microsoft External Staff Moderator

2025-07-14T06:05:54.49+00:00

Hi Thomas Bennett

It has been a while, and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

If my response was helpful, even in part, I’d be grateful if you could mark it as the Accepted Answer. It helps other affected users find this thread more easily and acknowledges the support you received.
Flora-T 11,360 Reputation points Microsoft External Staff Moderator

2025-07-16T01:45:50.08+00:00

Hi Thomas Bennett

I'm just checking in to see if the above information was helpful.

If you have any further updates on this issue, please feel free to post back.

If you think my reply is helpful to you, kindly mark it as an answer. Warm thanks.
Flora-T 11,360 Reputation points Microsoft External Staff Moderator

2025-07-31T14:49:19.2166667+00:00

Dear Thomas Bennett

While you cannot provide screenshots, to ensure your Brother P-Touch Label Maker works correctly, I need to make sure that OneDrive is running and signed in on your computer. Please follow these simple steps to check and sign in to OneDrive manually:

Open OneDrive:

Click the Start button (located at the bottom left corner of your screen).

Type "OneDrive" in the search box.

Click on the OneDrive app from the search results to open it.

Sign In to Your Account:

If you are not already signed in, a window will appear asking for your email address.

Please enter your Microsoft account email.

Click Sign in and enter your password as prompted.

Check OneDrive Status:

After signing in, look for the cloud icon near the clock at the bottom right of your screen.

Click on the cloud icon:

If it says “Up to date” or “Syncing”, OneDrive is working properly.

If it says “Not signed in” or shows an error, please let me know exactly what message you see.

Test OneDrive Functionality:

Open File Explorer.

Click on OneDrive in the left panel.

Try to open a file or create a new folder in OneDrive to confirm it is working.

If you encounter any issues or see any error messages during these steps, please let me know the details so I can assist you further.

Thank you for your cooperation.
Thomas Bennett 0 Reputation points

2025-08-01T01:17:42.5133333+00:00

If I use One Drive from MSFT I have it on my computer I have Windows 11. My trouble is when I use my P-Touch Label Maker it saves my information two ways # 1 Computer, # 2 is on One Drive. The problem I have is when I am using One Touch to save my information I get a small window indicating "One Drive could not be accessed" I can still save on Computer but not on One Drive?

Share via

I have a P-Touch Label Maker QL-700 window indicates One Drive could not be accessed

3 answers

Your answer