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Regarding your issue, although it is not within my scope but here is what I can help you with, if you've already been approved to retake the PL-300: Microsoft Power BI Data Analyst exam, here’s how to proceed:
- Sign in to Microsoft Learn Log into Microsoft Credentials with the same account you used for your previous exam.
- Go to your Certification dashboard Click your profile icon > Profile > Certifications. You’ll see your PL-300 exam listed there.
- Schedule your retake Click “Schedule Exam” next to PL-300 and you’ll be redirected to Pearson VUE or Certiport to choose your preferred date, time, and delivery method (online or test center). Microsoft Certified: Power BI Data Analyst Associate - Certifications | Microsoft Learn
- Pay the exam fee Unless you have a voucher or are part of a special program (like Microsoft Skills Challenge), you’ll need to pay the full fee again. For more details, please refer to: Exam and Applied Skills assessment lab retake policies
If you happen to run into any issue relating PL-300 exam you can raise a ticket by following these steps:
- Click this link https://aka.ms/credentialssupport
- Sign-in account
- Click continue
- Fill all your information and click Save
- Click this link again (https://aka.ms/credentialssupport) The page will fill your Product Family (learning) and service (Microsoft Credential).
After that you can fill the remain information and submit ticket.
Please let me know if there are any updates or further concerns.
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