How to remove a linked work and personal email account that I no longer have access to

Question

I just purchased Microsoft 365 (AKA P.O.S.) under my personal email, but it linked up with my old work email that I don't really have access to and would like to have it unlinked to my personal life. I would like to be able to use what I just paid for without it being associated with my last employer.

Answer 1

Hi Susannah, go to>Settings>Accounts>Access work or School. You should be able remove it from there>Click on it for options.

Or if it was install on another Windows User Account>At Accounts>Family and other Users>Click on the account that you wan to remove>There is an option to remove it.

Answer 2

Every post I find when tying to get rid of the work/student BS that is controlling my PRIVATE PERSONAL laptop, that has never been connected to work or a school. I am 60rs old and have not been in school or held an outside job since 2011 >YeT MS has me being supervised, and controlled through an unknown "organization with no name or links to me ! Whenever I try to do anything that involves getting rid of this it tells me I have to sign in with my work or school email which none have ever existed. It won't let me share my location which stops me from being able to a use a couple of my apps I have had for years and up until a couple of months ago when they decided to upgrade everyone from the Win 24, to 25 update. I have Win 11Pro, and for month they were warning e that my laptop wa not eligible for the upgrade to 11 due to a missing TPM 2.0. They even tried to do the upgrade followed by the Win 11 Repair, and then
saying they were not installing it because my laptop was not compatible or built for Win 11. Jokes on them I have had 11Pro since purchasing it as that is what it came with. Anyway miraculously they were able to upgrade it through Win update but since then the non existent work/school organization has taken over, and I lost my ability to use their Phone Link to Win , because I was no longer allowed to share my "location" which also stopped me from being able to do some business online because tf this. They also had put into place, a "Smart Sense ( storage cleaner)? that they thought knew better than me what files were important and what could be tossed, with no warning, or acknowledgement they had even added it or done this. They managed to delete the very last birthday card I got from my dad two months before he passed away in 2010, and on June 26,25 I was rear ended twice by the same guy, his insurance was acting illegally from day one and I had every written correspondence , text and email proving it, as well as all of the photos of my car ,his information, 3 different estimates and police report.... GONE ! I bought a recovery program actually I tried like 3 and everyone of them screwed it up a little bit more because it gave me files in their code, and I had no way without opening everyone of them to determine what to keep or not 100's of 100s so I just uploaded everything and thought I would gradually get rid of the chaff as I went along. WRONG !! Anyway everyone says go to settings in accounts where it gives you the option to access the work/school, and delete whoever you want out of the group. Mine does not. Mine only allows for you to add a new person.

Answer 3

Try signing in with the work account at https://account.microsoft.com/services . Although the account is no longer an active e-mail account, it may still work with the Microsoft account. You may be prompted to specify if it is a personal or work account, and you would want to choose the option for personal for the purpose of accessing the product you purchased. If you manage to get into the account, turn off recurring billing and cancel the subscription.

Answer 4

Dear Susannah Morrison

Thank you for reaching out to the Microsoft Q&A forum.

We understand that your recent purchase of a Microsoft 365 subscription under your personal email address has inadvertently linked to a previous work account, which you no longer have access to. This situation can occur due to residual credentials or prior associations stored on your device or within Microsoft services.

To address this issue, we recommend that you first sign in to your Microsoft account at https://account.microsoft.com using your personal email. From there, you may review any associated accounts and attempt to remove the unwanted work account through your account settings or within the Microsoft 365 applications.

Additionally, we advise checking your system’s Credential Manager to ensure that no outdated credentials are stored that could be causing this linkage. To do this, open the Control Panel, navigate to Credential Manager, and select Windows Credentials. Locate any entries related to your previous work account and remove them. This will help prevent automatic associations when using Microsoft 365 services.

As you are a licensed Microsoft 365 subscriber, you may be eligible for direct technical support. We encourage you to contact Microsoft Support via https://support.microsoft.com/contactus, just ensuring choosing the right subscription that you're using.

Please have your Microsoft account details and proof of purchase available to facilitate the support process.

I hope the details provided will assist you effectively.  

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