Outlook not letting a Gmail account to be added

Question

Hi everyone,

I am trying to add this Gmail account to Outlook
( I have enabled IMAP in Gmail settings + Allow Less Secure app option turned on)

It prompts with this 'Microsoft Apps and Services wants to access your google account prompt'
but with the options 'Allow' and 'Deny' greyed out.

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Can anyone please help me to get past this step?
Thanks in advance!

Answer 1

You can follow along here.
https://support.microsoft.com/en-us/topic/unable-to-add-a-gmail-account-to-outlook-allow-button-grayed-out-bfecee7b-5db3-4a6c-b73c-ff9173c21960

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

Hi @PamudithaMadushanka-8226,

What's the version of your Outlook desktop client(File>Office account>About Outlook)? Please first ensure that you have updated to the latest version of Outlook.

According to my tests on Outlook 365 (Build 14026.20270), I could add Gmail account normally there. So in order to further confirm if your issue is related to your account or client, it's recommended to configure your gmail account in Windows Mail client on your PC or configure it on other Outlook desktop client to check if the issue has any differences there.

If the issue only occurred on your Outlook client, considering corrupted Outlook profile may also cause it, if you haven't tried it, it's recommended to create a new profile and readd your account to check if it could work normally in this case.

If your issue has any update, please feel free to post back.

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