Mouse Randomly Pops up during gameplay/fullscreen videos

Question

Kinda @ a standstill rn with the following Problem:

My mouse Randomly Pops up like i touched it for a second. for example if im watching videos in fullscreen, or if im playing games with Controller attached(which kinda messes me up sometimes, cuz it will switch to keyboard controls for less than a sec, but if im for example sprinting, it will stop sprinting, or if im currently in the items menu, it will jump to where the mouse cursor is if it is hovering over an item). had the problem for quite a bit now.

Steps taken so far:

Mouse settings all around (Speed slower, Precision off, default Cursor)

Bought a new Mouse (Both Cable btw) Happened with the old one, and happens with the new one

Removed old Mouse Drivers

Answer 1

Hi Brian,

Again, I appreciate you trying all of that and so sorry to hear the problem is still there. Here’s what we can try next, please unplug all additional USB devices, go to Device Manager, and right-click your mouse under Mice and other pointing devices, select the Properties, then Power Management, and kindly uncheck “Allow this device to wake the computer.” Next, let's fix any system files issue by going to the Command Prompt as Administrator, insert sfc /scannow, and press Enter to removed any issues. If you’re still getting logged out, you may create a new local user account and see if it keeps you signed in after a restart. Please also, unplug the mouse and test with just your controller plugged in to see if the issue still happens. I hope this helps.

Best Regards,

Jhun

Answer 2

Hi Brian, thanks for updating me. Sorry to hear that and I understand how annoying that is. You can go to your browser’s settings and turn off the Clear cookies and site data when you close the browser. If you’re using browser like Edge or Chrome, try to sign in to your profile again so your data stays synced. If in case, it still keeps logging you out, you can also try to do a Disk Cleanup and check if Windows is set to delete temporary files automatically at startup. I really appreciate your time and patience.

Best Regards,

Jhun

Answer 3

Hi Brian!

Thanks for trying and glad to hear it works. The best thing to do next is to do a clean boot to find out what that is. You can do that by Press Windows + R, type msconfig and press Enter. First, check the box next to Hide all Microsoft services on the Services tab. Then, click the Disable all. From there, go to the Startup tab and click Open Task Manager. From there, turn off everything that starts up. Then, turn your computer back on. This will start Windows with only the most important services, so you can see if the cursor still shows up. It won't work if any of the apps or services were turned off. You can then turn them back on one by one to find out which one is causing the problem. Do this and let me know how it goes.

Best Regards,

Jhun

Answer 4

Hi Brian,

Thank you for checking and going the extra mile. Could you please try to start up your PC in Safe Mode and play full screen video or game to check if the cursor still shows up? Safe mode helps us check if this is caused by background service or an app that runs at startup. Also, if you have any controller software like DS4Windows or any third party input tools, please turn them off, since some controller drivers can make your mouse move even when you're not using it. Lastly, try to doing a clean boot, you can go do that by selecting Windows + R type msconfig and go to Services, check Hide all Microsoft services, and then click Disable all. Next, go to Startup, click Open Task Manager and disable all startup items. Finally, restart your computer. This will only start Windows with the most important services, so you can see if the problem still happens. I hope this works. Appreciate your time!

Best Regards,

Jhun

Answer 5

Hi Brian,

I hope you're doing well today! I'm Jhun, an independent advisor. Sorry to hear that your having this issue. I'll do my best to help you. Can you please check if there's any overlays or background app (such as Discord, Steam, or Nvidia overlay)? Sometimes this can be cause of reappearing cursor, so you may try turning them off. You can also open the Device Manager, select the View, then Show hidden devices, and check under Mice and other pointing devices for any ghost devices, if you see any, please reinstall then and restart. Please also check the USB and HID drivers are up to date through Windows Update, and you can also try plugging the cable into a different port. Let's try this for now and let me know how it goes. I'm here to help you fix this.

Best Regards,

Jhun